Ogusini Christopher
San Francisco,CA
Summary
Dynamic Junior Sommelier at The Ritz - Carlton Ajman Saray, recognized for curating an exceptional wine list and fostering supplier relationships. Expert in wine service management and cellar oversight, I enhanced guest experiences through personalized pairings and staff training, driving customer loyalty and satisfaction.
Overview
10
10
years of professional experience
Work History
Junior Sommelier
The Ritz - Carlton Ajman Saray
United Arab Emirates
05.2020 - Current
- Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
- Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Conducted regular staff training sessions on wine knowledge, enabling team members to provide excellent service to guests.
- Established lasting relationships with winemakers, importers, distributors, allowing access to limited-production wines or early releases unavailable elsewhere.
- Managed wine inventory efficiently, ensuring proper storage conditions and rotation to maintain quality.
- Promoted special wine menu for holidays to complement chef's dinner specialties.
Bar Attendant
St Regis Dubai Downtown
United Arab Emirates
02.2017 - 04.2019
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Operated and closed down bar station according to sanitation regulations and safety standards.
Head Waiter
La Ville Autograph Collection
United Arab Emirates
08.2015 - 11.2018
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
Diploma in Hotel Management - Hotel Management
National Hospitality Institute Oman
Oman09.2015
Skills
- Wine tasting expertise
- Wine service management
- Cellar management
- Supplier relationship management
Timeline
Junior Sommelier
The Ritz - Carlton Ajman Saray
05.2020 - Current
Bar Attendant
St Regis Dubai Downtown
02.2017 - 04.2019
Head Waiter
La Ville Autograph Collection
08.2015 - 11.2018
Diploma in Hotel Management - Hotel Management
National Hospitality Institute Oman