Ohandjo Ohandjo
Buford,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
3
3
Certification
2
2
Diplomas
Work History
Intake Specialist
No-Fault Injury LLC
05.2024 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
- Educated clients about available resources within the organization, empowering them to make informed decisions regarding their care options.
Operations Management Specialist
Extra Verse Logistics
04.2022 - 01.2024
- Guaranteed availability of necessary documents and resources for meetings.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed and implemented strategies to maximize customer satisfaction.
Information Technology Specialist
Santa Rosa Consulting/ MedSer
11.2017 - 05.2021
- Offered innovative ideas during team meetings.
- Coordinated, efficient, large-scale software deployments.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Troubleshot system settings and operational issues to achieve architecture compatibility.
- Oversaw the development and implementation of improvements to support network operations.
Sales Operator and Dispatch
Transport Transport Express LLC
03.2016 - 02.2017
- Proactively identified organizational risk areas.
- Developed actionable insights through analysis of quarterly operational and sales data.
- Organized and attended trade shows and special events to showcase products, network with other businesses, and attract new customers.
- Fostered an environment promoting continuous improvement, empowering employees to identify opportunities for enhancing operational efficiency.
- Implemented marketing strategies to increase brand awareness, and attract new customers.
- Monitored daily cash discrepancies, inventory shrinkage, and drive-offs.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Information Technical Support Representative
Kennesaw State University Coles College Of
05.2010 - 02.2012
- Installed and configured operating systems and applications.
- Collaborated with supervisors to escalate and address customer inquiries, or technical issues.
- Patched software and installed new versions to eliminate security problems, and protect data.
- Generated reports to track performance and analyze trends.
- Resolved technical issues for customers through remote assistance and on-site troubleshooting.
Medical Courier Lead
PSS World Medical
08.2009 - 03.2010
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Followed safety procedures and regulations to protect packages and vehicles.
- Ensured timely delivery of medical supplies to healthcare facilities, reducing potential delays in patient care.
- Assisted in training new couriers, sharing best practices for safe and efficient deliveries.
- Strengthened client relationships by consistently meeting or exceeding delivery expectations and deadlines.
- Increased accuracy in record-keeping through diligent documentation of shipment details, including pickup times, delivery locations, and recipient signatures.
- Supported patient confidentiality by complying with HIPAA regulations during all deliveries.
- Minimized delivery errors, carefully verifying recipient information and delivery contents.
Education
IT/International Business - Management Information Systems
Kennesaw State University
Kennesaw, GALinux Administrator - Technology Certification
Atlanta Technical College
Atlanta, GA09.2018
Associated Business Administration - Business Management
Andrew College
Cuthbert, GA07.2008
Business Management - Business Economics
Olympic High School
Charlotte, NC05.2005
Skills
- STEMS
- Sales consultation
- Goal Setting and Achievement
- Google Analytics
- Systems administration
- Hardware installations
- Computer Operations Management
- Cybersecurity
- Information Security
- Project Management
Languages
French
Native or Bilingual
Lingala
Native or Bilingual
Spanish
Elementary
English
Full Professional
Certification
CompTIA + Certificate
Linux Administrator
Commercial Driver License
International Driver Expert
Accomplishments
- Successfully launched several Web development.
Timeline
Intake Specialist
No-Fault Injury LLC
05.2024 - Current
Operations Management Specialist
Extra Verse Logistics
04.2022 - 01.2024
Information Technology Specialist
Santa Rosa Consulting/ MedSer
11.2017 - 05.2021
Sales Operator and Dispatch
Transport Transport Express LLC
03.2016 - 02.2017
Information Technical Support Representative
Kennesaw State University Coles College Of
05.2010 - 02.2012
Medical Courier Lead
PSS World Medical
08.2009 - 03.2010
IT/International Business - Management Information Systems
Kennesaw State University
Linux Administrator - Technology Certification
Atlanta Technical College
Associated Business Administration - Business Management
Andrew College
Business Management - Business Economics
Olympic High School
Similar Profiles
Karyna GonzalezKaryna Gonzalez
Assistant at My sister's faultAssistant at My sister's fault
Antoanett L. Ugas FernandezAntoanett L. Ugas Fernandez
Representante De Marketing Y Publicidad at The No Fault GroupRepresentante De Marketing Y Publicidad at The No Fault Group
CHERESE C. COOPERCHERESE C. COOPER
Senior-Technology Security at (TSO Firewall Fault Management Team)Senior-Technology Security at (TSO Firewall Fault Management Team)
Madeleine RendonMadeleine Rendon
Waitress at Mega TacoWaitress at Mega Taco
Anthony DiazAnthony Diaz
Paramedic at NEGHS BraseltonParamedic at NEGHS Braselton