Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ojani Torres

Las Vegas,NV

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Highly trained with a background in verifying customer accounts, and creating appropriate documentation. An established Verification Agent known for handling various tasks with undeniable ease.

Overview

6
6
years of professional experience

Work History

Customer Service

Walmart
01.2018 - 01.2019
  • Working with customers to help with returns, gift cards, and any defective products
  • Stepping in to work at the cash registers and ring up customers.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Handled calls promptly and with courteous professionalism.
  • Navigated multiple computer systems expertly to handle customers' sales and service needs.

Cashier

99 Cents Stores Only
04.2019 - 12.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Captioning Agent/Customer Advocacy

CaptionCall
01.2020 - 02.2022
  • Live phone captioning using speech dictation software for those with hearing disabilities.
  • Generated error-free transcripts with skilled capturing and proofreading.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Housekeeper

Mastercorp Resort Housekeeping Services
04.2022 - 09.2022
  • Adhered to professional house cleaning checklist.
  • Verified cleanliness and organization of storage areas and carts.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Worked on cleaning team to service hotels, offices, and other commercial buildings.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Verifications Agent/Customer Service Representative

Soaren Management
10.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Sought out extra training opportunities to enhance customer relationship management abilities.

Education

High School Diploma -

Odyssey Charter Schools
Las Vegas, NV
11.2022

Skills

  • Customer Service
  • Call Center Strategy
  • Conflict Resolution Techniques
  • Employee Performance Reviews
  • Team Goals
  • Customer Accounts Management
  • QA
  • Verbal and Written Communication

Languages

Spanish
Native or Bilingual

Timeline

Verifications Agent/Customer Service Representative

Soaren Management
10.2022 - Current

Housekeeper

Mastercorp Resort Housekeeping Services
04.2022 - 09.2022

Captioning Agent/Customer Advocacy

CaptionCall
01.2020 - 02.2022

Cashier

99 Cents Stores Only
04.2019 - 12.2019

Customer Service

Walmart
01.2018 - 01.2019

High School Diploma -

Odyssey Charter Schools

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Ojani Torres