OK Connett

Drove box trucks as subcontractor for UPS & USPS for Ideal. Promoted to dedicated route hauling tires for USAutoForce in semi-tractor trailer (53'). No safety violations, citations or moving violations in over 400k miles (3+yrs). Management called me “Mr. Dependable” stating I always showed up, completed the run, without fail or corresponded if an issue required it.

Cared for widowed (81-88 yrs.) mother, with doctors, hospital, & personal care. Struggling, I brought her home to lower costs of care & safety. As additional assistance was needed, I returned to work increasing finances to afford proper care & life quality as long as possible.

Dispatched to various concrete jobs, ensure proper mix and “slump”. Arrive timely, assist in proper disbursement of concrete, and get cash or signature for credit card payment. Maintain truck; clean daily, proper logs and documentation.

Company Overview: (Veg. Management)

Wrights trees.

All pre/post inspections and logs. Set up, follow safety protocol, use bucket when possible, otherwise, climb, trim to proper specs around power lines, or special tickets for removal or power outage. Promoted to trimmer upon achieving Herbicide and Right of Way Certification. Did pole clearing, spraying, and worked as a crew or independently in all aspects.

Company Overview: (Veg. Management)

Trees LLC.

Driving assigned routes, schedules, loading, pruning, and trimming, tree felling and chipping. Dealing with customers, explaining the danger and requirements when clearing of Power lines. Hired based on experience with Washington State Dept. of Natural Resources; as a planter, thinner, park restoration, and firefighting.

We assist all three clients with all aspects of Annual Enrollment, open enrollment and life event changes. Appeals process, terminations, LOA/FMLA, commuter discounts, wellness programs and HAS/FSA accounts. Mentored all trainees, placed on elite team. Quality maintained at 96% or above. Promoted to specialist rep for (UPENN, Advocate, ESI).

Ensured compliance with regulatory standards and guidelines by maintaining up-to-date knowledge of industry policies and mandates.

Resource for Financial Advisers, CSA, branches, Mgr.'s for processes, procedures, tracking rollovers, conversions & retirement process per Law/code. Assisted with required minimum and death distributions (RMD & RDD.) Consistently ranked in top 3% in quality, adherence and attendance. Highest score of team on “quality score” to date of 4.80 of 5.0 maximum.

Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Assist USAA military/family online banking. Mentored other bankers, top performer satisfaction surveys, & quality control scores. Leader in Member Satisfaction Surveys (MSAT) received in both credit cards and deposits departments. Bonuses more than 65% of the time. Numerous awards for perfect attendance, quality scores above 93% for month.

Increased sales revenue by building strong relationships with clients and understanding their financial needs.

Hired to drive and drop equipment, supplies and transport to job sites, supervised laborers. Received inventory, supplies & logistically delivered equipment/materials to sites. Certified forklift driver, scissor lift and bucket operator.