O'kelle Samuel

• Collaborate with stakeholders and project teams to gather, analyze, and document detailed business requirements for new and existing IT solutions
• Liaised between business users and technical teams, ensuring clear communication and alignment throughout the project lifecycle
• Led the creation and maintenance of documentation including requirements traceability matrices, technical specifications, and user manuals
• Conduct system testing and user acceptance testing (UAT) to validate business requirements and ensure quality delivery
• Conduct process mapping and workflow analysis to identify inefficiencies and recommend process improvements
• Develop use cases, user stories, and functional specifications for software development and system enhancements.

• Act as a liaison between clients, contractors, and vendors to coordinate home renovations, ensuring all parties are aligned with project goals and timelines
• Evaluate clients' needs and translate them into actionable plans for the goal of purchasing or selling a home.

● Utilize technology tools and platforms to streamline client communications and project management.
● Develop and deliver educational resources for clients to improve their understanding of real estate processes and technology use.
● Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
● Negotiated real estate contracts to navigate transactions between buyers and sellers.
● Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.

• Business Process
• Management, Data Visualization, IT
• Project Management, Act as a liaison between technical teams and business units to design and implement cloud-based systems using AWS, ensuring alignment with organizational goals
• Oversee the design, deployment, and maintenance of scalable production, development, and staging environments
• Conduct root-cause analysis for system issues, presenting technical solutions to non-technical stakeholders
• Streamlined operational workflows and enhanced system efficiency by automating deployments and managing configuration using ICOMS
• Greenscreen/Graphical User Interface (GUI) interfaces and HP Quality
• Center
• Collaborate with cross-functional teams to ensure IT projects align with business objectives.

• Managed IT infrastructure, including server operations and cloud migrations, ensuring seamless transitions and system integration
• Led manual and automated testing efforts using HP Quality Center, improving system reliability and reducing defects
• Provided root-cause analysis and technical solutions to mitigate risks and enhance system performance
• Implemented CI/CD pipelines, reducing deployment times and enhancing team productivity
• Collaborated with senior leadership, presenting data-driven recommendations for IT investments and system upgrades.

• Collaborated with business analysts to gather and document requirements for new system implementations
• Implemented process improvements that reduced operational inefficiencies while maintaining quality standards
• Managed system updates and coordinated with cross-functional teams to maintain system integrity
• Resolved account-related issues, improving customer satisfaction through technical expertise and effective communication.

• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner
• Boosted company reputation by providing exceptional customer support, leading to increased positive feedback from clients
• Maintained comprehensive knowledge of company offerings to provide accurate information to customers, fostering trust in the brand
• Demonstrated adaptability through continuous learning of new systems and processes in a fast-paced environment, ensuring seamless integration into daily workflow.