Okello Akuai
Denver,CO
Summary
Responsible individual talented in working as part of effective teams or in solitary roles. Focused, reliable and committed to client satisfaction. Looking to join an organization as a professional.
Compassionate veterinary receptionist with background in managing busy clinic environments while providing top-notch customer service to pet owners and maintaining efficient office operations. Strengths include communication skills, organizational abilities, and knowledge about animal care. Have contributed to improving client satisfaction rates through exceptional service delivery and problem resolution. Experienced in scheduling appointments, updating pet records, answering client inquiries, and assisting veterinarians with non-medical tasks.
Overview
6
6
years of professional experience
Work History
Veterinary Receptionist
Plum Creek Veterinary Servcies
Denver, CO, CO
06.2025 - 12.2025
- Managed appointment scheduling for clients and their pets.
- Provided exceptional customer service to pet owners and visitors.
- Handled patient intake and medical record management for animals.
- Coordinated communication between veterinarians and pet owners.
- Processed payments and maintained accurate billing information.
- Assisted with inventory management of veterinary supplies and medications.
- Educated clients on pet care and preventive health measures.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
Claims Administrator
Columbine Health Plan
06.2023 - 02.2024
- Supported continuous improvement efforts by identifying opportunities for process enhancements in the claims handling process.
- Reduced claim processing time by streamlining workflows and implementing efficient practices.
- Balanced workload effectively, prioritizing tasks to ensure timely completion of all claim-related responsibilities.
- Stayed updated with industry regulations, ensuring compliance in all claim-handling procedures.
- Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
- Collaborated with legal teams on complex cases to ensure proper documentation and adherence to relevant laws and regulations.
- Improved internal communication, effectively liaising between various departments to resolve issues.
- Negotiated settlements within approved authority limits to achieve fair outcomes for both customers and the company.
- Developed easy-to-understand reports for management, detailing key metrics and performance indicators of the claims department.
- Participated in ongoing training sessions to stay current on industry trends and best practices.
Front Crew Member
Chick-fil-A
04.2022 - 02.2023
- Addressed customer concerns promptly and professionally, resolving issues to maintain high levels of satisfaction.
- Maintained high standards of food safety and cleanliness, ensuring compliance with company policies and local regulations.
- Developed strong rapport with regular customers, fostering loyalty and repeat business through personalized service experiences.
- Mentored junior staff members on best practices for customer interactions, promoting a culture of excellent service within the team.
- Assisted in inventory management, helping to reduce waste and maintain optimal stock levels for smooth operations.
- Consistently adhered to uniform standards and personal hygiene guidelines, presenting a professional image to customers at all times.
- Cleaned kitchen area, counters, food preparation areas and utensils.
- Promoted seasonal promotions and limited-time offers, driving additional sales revenue for the business.
- Streamlined order processing for increased efficiency through accurate communication with kitchen staff.
Morning Crew Worker
Mcdonalds, PDI FOODS
05.2020 - 10.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Highschool Degree - Business
West Early College
Denver, COSkills
- Claims auditing
- Customer communication
- Claims processing
- Confidentiality
- Attention to detail
- Team collaboration
- Active listening
- Phone and email etiquette
Timeline
Veterinary Receptionist
Plum Creek Veterinary Servcies
06.2025 - 12.2025
Claims Administrator
Columbine Health Plan
06.2023 - 02.2024
Front Crew Member
Chick-fil-A
04.2022 - 02.2023
Morning Crew Worker
Mcdonalds, PDI FOODS
05.2020 - 10.2022
Highschool Degree - Business
West Early College