Okisha Randall
New Orleans, LA 70126-3303
Summary
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. Results-driven Department Supervisor known for productivity and efficiency in task completion. Specialize in team leadership, operational management, and conflict resolution. Excel in communication, time management, and adaptability, ensuring smooth department operations and effective team collaboration.
Overview
20
20
years of professional experience
Work History
Pro Department Supervisor
Lowes Home Improvment
New Orleans
10.2024 - Current
- Supervised daily operations to maintain store standards and customer satisfaction.
- Assisted customers with inquiries and provided expert advice on home improvement projects.
- Monitored sales floor activities to enhance customer experience and engagement.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Supervised departmental employees, delegating with tasks and responsibilities.
- Established goals for each team member and monitored progress towards those objectives.
- Monitored department operations to ensure productivity standards were met.
- Worked closely with sales associates to complete tasks.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
Department Supervisor Flooring
Lowes Home Improvment
New Orleans
02.2022 - 10.2023
- Supervised daily operations to maintain store standards and customer satisfaction.
- Trained new team members on product knowledge and safety protocols.
- Assisted customers with inquiries and provided expert advice on home improvement projects.
- Trained employees on new processes or procedures as needed.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Supervised departmental employees, delegating with tasks and responsibilities.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
Pro Sales Specialist
Lowes Home Improvment
New Orleans
01.2015 - 01.2022
- Educated customers on product features and benefits.
- Collaborated with team members to enhance customer experience.
- Utilized point-of-sale systems for processing transactions efficiently.
- Developed knowledge of home improvement trends and products.
- Developed and implemented sales strategies to maximize profitability.
- Maintained accurate records of customer interactions using CRM software.
- Provided product demonstrations to potential customers in a professional manner.
- Established and managed key accounts with corporate customers.
- Created and maintained customer relationships to ensure repeat business.
- Followed up on inquiries from prospective clients in a timely fashion.
- Advised customers on appropriate solutions based on their needs.
- Exceeded company sales goals for new policies.
- Greeted and assisted customers to foster positive experiences.
- Identified customer needs by asking questions and advising on best solutions.
Pro Services Cashier
Lowes Home Improvement Stores
New Orleans
01.2009 - 01.2015
- Processed customer transactions efficiently at checkout.
- Assisted customers with product inquiries and recommendations.
- Maintained clean and organized checkout area for optimal customer experience.
- Handled cash, credit, and gift card transactions accurately.
- Collaborated with team members to ensure smooth store operations.
- Trained new cashiers on procedures and customer service standards.
- Greeted customers and provided excellent customer service.
- Assisted customers with product selection, inventory information and sales promotions.
- Adhered to established safety procedures while handling merchandise.
- Provided exemplary customer service by anticipating customer needs.
- Answered telephone calls and responded to inquiries from customers.
- Cross-trained in other areas within the store such as stocking shelves or working the check-out counter.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Pricing Coordinator
Lowes Home Improvement Stores
Crowley
11.2005 - 11.2008
- Developed strategies to effectively manage pricing structures for various products and services.
- Maintained and updated pricing databases for accuracy and accessibility.
- Trained team members on pricing policies and best practices for consistency.
- Reviewed and updated pricing for products on a regular basis.
- Placed prices and descriptive signage to enhance displays and promote items.
Education
High School Diploma -
L.E. Rabouin Career Magnet High School
New Orleans, LA05-1997
Certificate Early Childhood - Early Childhood Education
Delgado Community College
New Orleans, LASkills
- Customer service
- Sales strategy
- Time management
- Leadership development
- Process and procedure development
- Growth planning
- Multi-tasking mastery
- Employee engagement
- Performance improvement
- Decisiveness
- Customer relations
- Product knowledge
Timeline
Pro Department Supervisor
Lowes Home Improvment
10.2024 - Current
Department Supervisor Flooring
Lowes Home Improvment
02.2022 - 10.2023
Pro Sales Specialist
Lowes Home Improvment
01.2015 - 01.2022
Pro Services Cashier
Lowes Home Improvement Stores
01.2009 - 01.2015
Pricing Coordinator
Lowes Home Improvement Stores
11.2005 - 11.2008
High School Diploma -
L.E. Rabouin Career Magnet High School
Certificate Early Childhood - Early Childhood Education
Delgado Community College
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