Reynald Rhea
Houston
Summary
Dynamic and results-driven professional with extensive experience at The Home Depot, excelling in customer service and leadership. Proven track record in enhancing sales growth and operational efficiency through effective training and process improvements. Skilled in order management and problem resolution, consistently delivering exceptional customer experiences.
Overview
15
15
years of professional experience
Work History
Pro Department Supervisor
The Home Depot Inc
2024.05 - Current
- Supervised daily operations to ensure optimal team performance and productivity.
- Trained and mentored new associates on store policies and customer service standards.
- Implemented inventory management practices to enhance stock accuracy and availability.
- Assisted customers with product selection, ensuring a positive shopping experience.
Lumber Department Supervisor
The Home Depot Inc
2015.06 - 2024.05
- Oversaw daily operations, ensuring product availability and customer satisfaction.
- Trained and mentored staff on effective merchandising and inventory management techniques.
- Implemented process improvements, enhancing workflow efficiency across departments.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
Delivery/Willcall Coordinator
The Home Depot Inc
2015.02 - 2015.06
- Led cross-functional teams in executing process improvements that enhanced service delivery standards.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Ensured accurate pulling and preparation of deliveries for timely customer fulfillment.
Order Puller
The Home Depot Inc
2014.02 - 2015.02
- Operated material handling equipment to efficiently pull customer orders for delivery.
- Collaborated with other associates to streamline order picking processes, enhancing workflow efficiency.
- Conducted quality checks on products before shipment to maintain high customer satisfaction standards.
Lumber Sales Associate
The Home Depot
2011.03 - 2014.02
- Assisted customers in selecting appropriate lumber products based on project needs.
- Provided expert knowledge on wood types, grades, and applications to enhance customer satisfaction.
- Maintained accurate inventory levels for lumber and related materials to ensure availability.
- Trained new associates on product features, sales techniques, and customer service standards.
- Increased lumber sales by providing excellent customer service and in-depth product knowledge.
Education
High School Diploma -
Alcee Fortier High School
New Orleans, LASkills
- Customer service
- Workplace safety
- Problem resolution
- Problem-solving
- Leadership skills
- Sales growth
- Decisiveness
- Customer engagement
- Order management
- Vendor relationship management
- Decision-making
Accomplishments
1X Diamond Homer Award recipient
5X Platinum Homer Award recipient
Executive Homer Award recipient
Timeline
Pro Department Supervisor
The Home Depot Inc
2024.05 - Current
Lumber Department Supervisor
The Home Depot Inc
2015.06 - 2024.05
Delivery/Willcall Coordinator
The Home Depot Inc
2015.02 - 2015.06
Order Puller
The Home Depot Inc
2014.02 - 2015.02
Lumber Sales Associate
The Home Depot
2011.03 - 2014.02
High School Diploma -
Alcee Fortier High School