Reading
OKPO EMMANUEL OGBONNAYA
Banker
Okota, Lagos,Lagos
Summary
Customer-oriented Banking Officer offering 12 years of experience overseeing bank operations and verifying adherence to state and federal banking rules and regulations. Supportive and communicative professional polished in providing banking services to individuals and corporate customers. In-depth knowledge of available bank products and services paired with outstanding customer service abilities. Highly motivated and diligently contributes towards the pursuit of excellence in a proactive and challenging environment. A team leader, works under less supervision and with a strong interpersonal relationship.
Overview
16
16
years of professional experience
20
20
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Assist Banking Officer Team Lead Term Deposit
HERITAGE BANK LIMITED
Victoria Island Ahmadu Bello, Lagos
08.2015 - Current
- Ensures that all Fixed Deposit bookings and liquidations are done in line with customer request, Banks rate guide or treasury concession
- Responsible for Rate adjustments and general enquiries
- Monitors from time to time, Term Deposits Suspense GLs of all the Experience Centers and query anomalies
- Prepares and submit weekly and monthly statistics of the unit.
- Actively worked to build branch credibility and develop relationships to increase community and industry visibility and overall profitability.
- Collaborated with compliance department to eliminate procedural errors and margin breaks.
- Identified customers with additional profit potential and designed action plans to expand relationships.
- Remedied gaps in financial planning based on client needs and suitability.
Management Trainee 1- Team Lead Collections
ENTERPRISE BANK LIMITED
Victoria Island Ahmadu Bello, Lagos
10.2014 - 08.2015
- Responsible for preparing periodic records, statements and liaising with the various Authorities.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Trained new team members on scripts, company services and collection strategies.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used scripted conversation prompts to convey current account information and obtain payments.
Managemant Trainee 1- Personal Assitant to Chairman
Enterprise Bank Limited
Victoria Island Ahmadu Bello, Lagos
11.2013 - 10.2014
- Organizing Weekly and monthly schedule, meeting arrangements, keeping files orderly, documentation and archiving documents
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Receives and responds to internal and external correspondences
- General office maintenance to improve costs and effectiveness
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
Asset Manager
OKPOJIE GLOBAL LIMITED
Okota, Lagos
05.2012 - 11.2013
- Monitored litigation, foreclosure and portfolio liquidation proceedings to deliver maximum ROI to investors.
- Maintained contract database of existing and new client contract files and details.
- Participated in asset analysis, appraisals, rehabilitations and sales of foreclosed properties.
- Kept detailed track of asset maintenance and potential future costs to accurately portray data and advise clients.
- Maintained close watch on financial and operational performance of different funds and made proactive adjustments to keep portfolios in conformance with plans.
Executive Trainee, Transfer/Cash Officer
FIRST CITY MONUMENT BANK PLC, FCMB
Victoria Island, Lagos
02.2010 - 04.2012
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
- Draft Issuance
- Utilized appropriate financial tools to manage accounts payable and receivable.
- Booking of Investments
- Routine Vault out cash
- Payment of BDC transactions.
- Oversaw liquidity and cash management operations.
Customer Service Officer
FIRST CITY MONUMENT BANK PLC, FCMB
Alaba , Lagos
07.2009 - 02.2010
- Resolved concerns with products or services to help with retention and drive sales.
- Promoted company brand and unique offerings through personalized customer service.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Amendments of Accounts and re-opening of Dormant Accounts
- Ensures printing and dispatching of monthly statements to customers.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
Service Associate
FIRST CITY MONUMENT BANK PLC, FCMB
Alaba, Lagos
02.2007 - 07.2009
- Receiving of Deposits from customers
- Paying of cheques & withdrawals
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Responded to customer calls and emails to answer questions about products and services.
- Daily balancing and preparation of teller proof.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
Education
MBA - Finance
University of Nigeria
Nsukka 11.2011 - 11.2014
Bachelor of Science - Accountancy
University of Nigeria Nsukka
Nsukka 09.1998 - 09.2002
Secondary School Certificate Examination -
Federal Government College, Library Avenue Primary School
Ibom 01.1989 - 07.1995
First School Leaving Certificate -
Library Avenue Primary School, Umuahia
Umuahia 09.1983 - 09.1989
Skills
Risk mitigation
undefinedCertification
Introduction to Basic Banking Operations.
Interests
Learning
Certification
2022-09 Basic Data Descriptors, Statistical Distributions, and Application to Business Decisions (Coursera)
2022-08 Introduction to Data Analysis Using Excel (Coursera)
2021-08 Microsoft Dynamic CRM End User Training Program
2021-06 Trade Based Money Laundering, Transactions and Customer Due Diligence Training Program.
2008-07 First City Monument Bank Plc Induction Training
2008-06 Advanced Strategic Management Course
2008-05 Introduction to Basic Banking Operations
Timeline
Assist Banking Officer Team Lead Term Deposit
HERITAGE BANK LIMITED
08.2015 - Current
Management Trainee 1- Team Lead Collections
ENTERPRISE BANK LIMITED
10.2014 - 08.2015
Managemant Trainee 1- Personal Assitant to Chairman
Enterprise Bank Limited
11.2013 - 10.2014
Asset Manager
OKPOJIE GLOBAL LIMITED
05.2012 - 11.2013
MBA - Finance
University of Nigeria
11.2011 - 11.2014
Executive Trainee, Transfer/Cash Officer
FIRST CITY MONUMENT BANK PLC, FCMB
02.2010 - 04.2012
Customer Service Officer
FIRST CITY MONUMENT BANK PLC, FCMB
07.2009 - 02.2010
Service Associate
FIRST CITY MONUMENT BANK PLC, FCMB
02.2007 - 07.2009
Bachelor of Science - Accountancy
University of Nigeria Nsukka
09.1998 - 09.2002
Secondary School Certificate Examination -
Federal Government College, Library Avenue Primary School
01.1989 - 07.1995
First School Leaving Certificate -
Library Avenue Primary School, Umuahia
09.1983 - 09.1989
Similar Profiles
Sharon AyalaSharon Ayala
Loan Officer at Heritage Bank LimitedLoan Officer at Heritage Bank Limited
OKPO EMMANUELOKPO EMMANUEL
Team Member Trade Services at HERITAGE BANK PLCTeam Member Trade Services at HERITAGE BANK PLC
Gafaar LawalGafaar Lawal
Fleet & Admin Superintendent at SEGILOLA OPERATING RESOURCES LIMITED (GOLD MINING. Thor Exploration)Fleet & Admin Superintendent at SEGILOLA OPERATING RESOURCES LIMITED (GOLD MINING. Thor Exploration)