Oksana Andrukhiv
San Antonio
Summary
Results-driven healthcare professional with nearly 10 years of military experience in administration and operations. Enhanced workflow efficiency and boosted patient engagement through effective management of multidisciplinary teams and optimization of clinic processes. Ensured regulatory compliance and fostered strong communication in diverse healthcare settings.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Warrior Care Support Program Coordinator
Patriot Enterprises LLC
Randolph AFB
02.2025 - Current
- Directed daily operations for program supporting 2,178 wounded, ill, and injured service members through collaboration with Air Force leadership and community partners.
- Managed participant enrollments, assessing eligibility and coordinating intake processes to facilitate smooth onboarding into Air Force Wounded Warrior Program.
- Planned and executed quarterly care fair events, overseeing project timelines, vendor selection, logistics, and post-event reporting to enhance participant engagement for 180 attendees.
- Led mentorship program by coordinating mentor matching, facilitating workshops, and developing training materials to support recovering Airmen.
- Coordinated travel arrangements through Defense Travel System for 180 participants, ensuring compliance with DoD regulations and supporting program participation.
- Developed executive reports, performance metrics dashboards, and after-action reports to assess program outcomes and inform leadership decisions.
Healthcare Operations Supervisor
United States Air Force
Schriever SFB
08.2023 - 11.2024
- Led daily administrative and patient access operations for multidisciplinary outpatient clinic supporting six providers and 10 staff, ensuring efficient workflows and timely access to care.
- Oversaw front-office operations including patient scheduling, registration, referrals, and insurance verification to support efficient patient care.
- Redesigned front-office workflows by standardizing check-in procedures, reducing patient wait times by fifty percent.
- Created and maintained appointment templates for six providers, coordinating schedules to optimize patient access and streamline service delivery.
- Supervised military and civilian personnel, assigning responsibilities, approving leave, and conducting performance evaluations to enhance team accountability.
- Trained newly assigned personnel through orientation, workflow instruction, job-specific training, and ongoing mentorship.
- Managed medical records operations, ensuring compliance with HIPAA and Department of Defense privacy requirements to safeguard patient information.
- Coordinated administrative support for seasonal vaccination campaigns serving over 2000 patients, improving medical readiness compliance by forty percent.
Clinic Operations Lead – Women's Health & Pediatric Clinic
United States Air Force
Peterson SFB
02.2022 - 07.2022
- Led daily administrative operations for women's health and pediatric clinics supporting 8 providers and over 21,000 enrolled beneficiaries across five military installations.
- Coordinated referrals, appointment scheduling, patient registration, and messaging as primary administrative liaison, ensuring seamless communication between patients and providers.
- Managed appointment templates for 8 providers, enhancing clinic schedules and accommodating complex patient appointments.
- Oversaw 90-day rolling appointment schedule, balancing same-day and routine appointments while collaborating with clinical leadership to adjust capacity.
- Coordinated over 5,000 patient appointments and managed more than 500 secure messages to ensure timely communication and care continuity.
- Certified TeamSTEPPS instructor, delivered monthly training to 8–15 multidisciplinary staff members on effective communication and patient safety.
- Performed third-party collection activities, increasing compliance by 90% and recovering over $81,000 in healthcare reimbursements across three specialty clinics.
- Maintained compliance with HIPAA and Department of Defense policies while managing patient records and documentation.
Health Information Management Specialist
United States Air Force
JBSA Lackland
12.2020 - 01.2022
- Managed health information operations for one of Department of Defense's largest outpatient facilities, supporting over 259,000 patients and maintaining approximately 806,000 medical records.
- Processed release of information requests by verifying authorizations, safeguarding protected health information, and ensuring compliance with HIPAA regulations.
- Conducted comprehensive medical record reviews to verify documentation accuracy, completeness, provider authentication, and compliance with healthcare standards.
- Registered new patients and maintained medical records, ensuring accurate documentation and updates throughout patient record lifecycle.
- Audited and validated over 22,000 medical records, identifying discrepancies and ensuring accuracy for filing, scanning, and long-term retention.
- Investigated and reconciled approximately 2,000 missing medical records by researching patient movement and coordinating with military treatment facilities to ensure continuity of care.
- Maintained document control by preparing, indexing, scanning, digitizing, and archiving medical records to support electronic health record initiatives.
- Coordinated record transfers for patient in-processing, out-processing, retirements, separations, and inter-facility care while ensuring continuity of documentation.
Executive Operations Coordinator
United States Air Force
JBSA Fort Sam Houston
08.2018 - 11.2020
- Provided executive-level administrative support to senior leadership by managing operations and coordinating priorities.
- Managed executive calendars, coordinated meetings, and resolved scheduling conflicts to maintain availability.
- Prepared, reviewed, and tracked executive correspondence, ensuring accuracy and timely completion of communications.
- Tracked organizational suspense actions, coordinated with departments to ensure timely completion of deadlines.
- Administered personnel programs by processing awards, evaluations, promotions, and ensuring compliance with policies.
- Maintained confidential personnel records while safeguarding personally identifiable information (PII).
- Administered SharePoint, maintained records, and streamlined access to resources for improved efficiency.
- Monitored leave requests and reconciled employee leave to uphold compliance with policies.
Education
Master of Science - Health Information Management
Texas State University
San Marcos, TX12-2026
Master of Science - Healthcare Administration
University of Arizona Global Campus
Chandler, AZ10-2024
Bachelor of Science - Healthcare Administration
Southwestern College
Winfield, KS05-2022
Skills
- Patient access and healthcare administration
- HIPAA and privacy compliance
- Health information management
- Medical records management
- Clinic operations and workflow improvement
- Project management and performance metrics
- Team leadership and staff training
- Cross-functional collaboration
Certification
- Basic Life Support (BLS)
- HIPAA
- Privacy Act
- Medical Terminology
- TeamSTEPPS Instructor
Languages
- English
- Ukrainian
- Russian
Timeline
Warrior Care Support Program Coordinator
Patriot Enterprises LLC
02.2025 - Current
Healthcare Operations Supervisor
United States Air Force
08.2023 - 11.2024
Clinic Operations Lead – Women's Health & Pediatric Clinic
United States Air Force
02.2022 - 07.2022
Health Information Management Specialist
United States Air Force
12.2020 - 01.2022
Executive Operations Coordinator
United States Air Force
08.2018 - 11.2020
Master of Science - Health Information Management
Texas State University
Master of Science - Healthcare Administration
University of Arizona Global Campus
Bachelor of Science - Healthcare Administration
Southwestern College