Oksana Holland
Dallas,TX
Summary
Creative Floral Designer recognized for productivity and efficient task completion. Specialize in innovative design techniques, color theory application, and botanical knowledge to craft stunning floral arrangements. Excel in customer service, time management, and adaptability, ensuring client visions are realized with elegance and punctuality.
Entrepreneurial Boutique Owner known for high productivity levels and efficient task completion. Possess specialized skills in inventory management, customer relationship building, and trend forecasting. Excel in communication, creativity, and leadership, ensuring success in dynamic retail environments.
Overview
32
32
years of professional experience
1986
1986
years of post-secondary education
Work History
Floral Designer
Apples to Zenia
Dallas, Texas
05.2020 - Current
- Created custom bouquets using a variety of fresh flowers and foliage.
- Inspected each finished arrangement prior to packaging and delivery.
- Handled complaints from unsatisfied customers promptly and professionally.
- Monitored competitor activities to stay ahead of the market trends.
- Collaborated with event planners to create custom-made centerpieces and decorations according to client specifications.
- Communicated effectively with suppliers to obtain discounts or better pricing on materials.
- Advised customers on color combinations, flower types, and other design elements for their order.
- Created unique designs for special occasions such as weddings, birthdays, funerals.
- Assisted customers with floral selection, design and arrangements.
- Maintained proper storage conditions for all flowers in the shop.
- Organized flower inventory to ensure availability for customer orders.
Customer Service Manager
Ukie Style Embroidery
Dallas, TX
02.2022 - 04.2024
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Managed Inventory
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Performed Person to Person customer service.
Women's Boutique Owner
Savage
Clarkia, Idaho
09.1993 - 09.2016
- Maintained excellent visual merchandising standards throughout the store to maximize sales potential.
- Implemented effective loss prevention measures to protect against theft or damage of merchandise.
- Coordinated in-store events such as fashion shows and trunk sales to generate additional revenue.
- Created a unique product assortment that differentiated the boutique from other competitors.
- Established relationships with vendors to source exclusive products and negotiate favorable terms of purchase.
- Developed a comprehensive business plan for the boutique, including budgeting and forecasting.
- Reviewed customer feedback surveys regularly in order to improve services provided by the boutique.
- Managed budgets for all operational expenses related to running the boutique.
- Initiated collaborations with local designers and artists as part of a creative retail strategy.
- Provided training and guidance to staff on product knowledge, customer service techniques, and sales strategies.
- Updated website content on a regular basis with new arrivals, promotions, or upcoming events at the store.
- Ensured compliance with local laws regarding health and safety regulations.
- Organized monthly meetings with staff members to discuss performance targets and any issues that may arise.
- Participated in industry tradeshows to stay abreast of current trends in fashion retailing.
Education
School Number 56 Kharkyv Ukraine
Skills
- Floral design
- Color theory
- Event styling
- Floral preservation
- Arrangement techniques
- Customer relationship management
- Inventory management
- Market trend analysis
- Supplier negotiation
- Visual merchandising
- Problem solving
- Effective communication
- Time management
- Team collaboration
- Sales strategy
Languages
English
Elementary
Ukrainian
Professional
Russian
Professional
Timeline
Customer Service Manager
Ukie Style Embroidery
02.2022 - 04.2024
Floral Designer
Apples to Zenia
05.2020 - Current
Women's Boutique Owner
Savage
09.1993 - 09.2016
School Number 56 Kharkyv Ukraine