Oksana Mishchuk Mishchuk
Orangevale,CA
Summary
Detail-oriented Office Administrator with commensurate experience in Office roles. Demonstrating advanced knowledge of accounting software and recordkeeping. Respectful team player with with-depth understanding of payroll, budgeting and AP/AR activities.
Overview
13
13
years of professional experience
Work History
Office Administrator
Creative Tile Installation
Orangevale, United States
02.2013 - Current
- Interacted with customers by phone, email or in-person to provide information.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Recorded expenses and maintained accounting records.
- Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Collected and authorized payments of vendors.
Teller Service Representative
Bank Of America
Sacramento, CA
02.2007 - 02.2011
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Handled various accounting transactions.
- Maintained friendly and professional customer interactions.
Education
Bachelor of Arts - Business Communications
CSUS
Sacramento, CA06.2011
Skills
- Administration and Operations
- Intuit QuickBooks
- Attention to Detail
- Data Analysis
- Corporate Bill Payment
- Account Invoicing
- Creative Thinking
- Calendar Management
- Data Entry
- Multitasking and Prioritization
Languages
Russian
Professional Working
Ukrainian
Limited Working
Timeline
Office Administrator
Creative Tile Installation
02.2013 - Current
Teller Service Representative
Bank Of America
02.2007 - 02.2011
Bachelor of Arts - Business Communications
CSUS