Olabisi Adams
Brooklyn,New York
Summary
Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.
Overview
3
3
years of professional experience
Work History
Host
Nubeluz Ritz Carlton
Manhattan, NY
03.2022 - Current
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Served as point-of-contact for resolving guest complaints or special requests.
- Managed incoming calls during busy shifts.
Front Desk Receptionist
Chelsea piers
Manhattan
07.2021 - 02.2022
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Education
High School Diploma -
Brooklyn High School Of The Arts
Brooklyn, NY06-2021
Skills
- Communication
- Teamwork
- Multitasking
- Customer Service
- Guest Relations
- Scheduling
- Administrative Support
- Time management
Timeline
Host
Nubeluz Ritz Carlton
03.2022 - Current
Front Desk Receptionist
Chelsea piers
07.2021 - 02.2022
High School Diploma -
Brooklyn High School Of The Arts