Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Olabisi Olanrewaju

Houston,Texas

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Used Microsoft Excel to develop inventory tracking spreadsheets. Upselling Products and Services POS Systems Ordering Platforms Customer Retention Strategies Verbal and Written Communication Complaint Resolution Customer Data Confidentiality Administrative Office Support Document and Records Management

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Intuit
03.2023 - 06.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Performed Technical/Troubleshooting
  • Assisted with obtaining software and downloading it to PC
  • Assisted with logging into accounts and resetting passwords.
  • Delivered prompt service to prioritize customer needs.

Benefits Verification Specialist

AmerisourceBergen
11.2022 - 06.2023
  • Completed data entry from enrollment form into CRM
  • Conducted benefit investigation to determine plan coverage, payer restrictions, and cost share information from insurance plans
  • Identified if coverage restrictions exist process in which are handled
  • Collected PA requirements, follow up with insurance for prior authorization status, and communicate results to healthcare provider
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Reviewed all patient insurance information needed to complete benefit verification process
  • Verified patient specific benefits and precisely documents specifics for various payer plans including patient coverage, cost share, and access/provider options
  • Identified any restrictions and details on how to expedite patient access
  • Include documenting and initiating prior authorization process, claims appeals, etc
  • Reported any reimbursement trends/delays to management
  • Performed related duties and special projects as assigned.

Remote Customer Service Representative

Aihe Global Inc
03.2020 - 10.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers Cultivated customer loyalty, promoted repeat customers, and improved sales
  • Offered advice and assistance to customers, paying attention to special needs or wants Implemented and developed customer service training processes
  • Resolved concerns with products or services to help with retention and drive sales Responded to customer comments and questions via Live Chat during shifts
  • Researched issues through identification of similar past problems and recommended most appropriate solution
  • Documented and detailed calls and complaints using
  • Educated customers on current promotions, upgrades, or new offerings available under current plan Contacted clients to verify account information and maintain accuracy, resulting in 100% increase in client satisfaction
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Retail Sales Associate

Tunlar Automotive
01.2018 - 02.2020
  • Helped customers complete purchases, locate items, and join reward programs
  • Greeted customers and helped with product questions, selections, and purchases, including in-store and e-service transactions
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers Logged reports, expenses, receipts, and sales documents into digital database
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages Issued receipts and processed refunds, credits, or exchanges
  • Stocked merchandise, clearly labeled items, and arranged according to size or color
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments Trained new associates on cash register operations, including opening, conducting customer transactions, and balancing drawer
  • Worked closely with shift manager to solve problems and handle customer concerns Maintained clean sales floor and straightened and faced merchandise
  • Increased sales by 80

Front Desk Receptionist

Allstars Security & Protective Services
06.2016 - 12.2017
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Kept accounts in balance and ran daily reports to verify totals
  • Designed employee work schedules to address complete operational needs
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Maintained cleanliness and organization of front desk area

Education

High School Diploma -

Skills

  • Microsoft Office Suite
  • Database Management
  • Business Development
  • Computer Proficiency
  • Invoice Preparation
  • Inventory Management
  • Sales expertise
  • Report preparation
  • Verbal and Written Communication
  • Data Integrity
  • Team Goals

Additional Information

  • ADDITIONAL INFORMATION ADDITIONAL INFORMATION AWARDS/HONORS , Aihe Global Inc- Best Customer Representative December 2021. Tunlar Automative -Highest Sales Goal Getter June 2019.

Timeline

Customer Service Representative

Intuit
03.2023 - 06.2023

Benefits Verification Specialist

AmerisourceBergen
11.2022 - 06.2023

Remote Customer Service Representative

Aihe Global Inc
03.2020 - 10.2022

Retail Sales Associate

Tunlar Automotive
01.2018 - 02.2020

Front Desk Receptionist

Allstars Security & Protective Services
06.2016 - 12.2017

High School Diploma -

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Olabisi Olanrewaju