Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olabode Adegoke

Crystal,Minnesota

Summary

Process Associate seasoned in coordinating and implementing business process improvement projects while enhancing effectiveness and efficiency in support of business goals. Strong record in designing process architecture, establishing process measurement systems, and educating fellow associates to manage processes effectively. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
4
4
Certification

Work History

Customer Service Associate

Fresinius Medical Care
04.2014 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Work with my manager to schedule client appointments and maintain proper communication with clients if they change their appointment.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.

Petroleum Supply Specialist (92F)

US Army National Guard
01.2017 - Current
  • Supervised reception, storage, and shipping of bulk fuel.
  • Regulated variables such as temperature and pressure to maintain optimal flow and avoid accidents.
  • Operated equipment such as forklifts, pallet jacks, and cherry pickers.
  • Inspected equipment, performed basic repairs, and conducted scheduled maintenance actions.
  • Handled and transported fuel to vehicles and aircraft.
  • Logged all transactions in real-time to keep track of the system updated.

Education

Associate of Science - IT Security Administration

MyComputerCareer.com
Raleigh, NC
05.2023

Skills

  • LAN WAN
  • Firewalls & Antivirus
  • Documentation
  • Technical Support
  • Installation
  • Configuration
  • Active Directory
  • Troubleshooting
  • Routers & Switches
  • Virtualization
  • Networking
  • IP Addressing Scheme

Certification

CompTIA+ ce

Microsoft Azure Fundamentals AZ-900

CompTIA+ Linux Essentials SC-900

Timeline

Petroleum Supply Specialist (92F)

US Army National Guard
01.2017 - Current

Customer Service Associate

Fresinius Medical Care
04.2014 - Current

Associate of Science - IT Security Administration

MyComputerCareer.com

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Olabode Adegoke