Olabode Adegoke
IT Specialist
Crystal,Minnesota
Summary
Highly proficient in implementing enterprise solutions for business applications in broad-scale, web-delivered environments. Determined to deliver the best technical solutions to meet functional and business requirements. Diligent troubleshooter, with strong communication skills to interact effectively with employees and departments in various IT environments. Flexible with a positive work attitude focused on producing results under tight deadlines. Demonstrated understanding of the Software Development Life Cycle. Seasoned in coordinating and implementing business process improvement projects while enhancing effectiveness and efficiency in support of business goals. Strong record in designing process architecture, establishing process measurement systems, and educating fellow staff to manage processes effectively. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
5
5
Certification
Work History
IT Support Specialist /IT Field Technician
Fresenius Medical Care
04.2018 - Current
- Used ticketing systems to manage and process support actions and requests
- Determined hardware and network system issues using proactive troubleshooting techniques
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes
- Managed backup and recovery of data assets to safeguard system availability
- Updated software to safeguard against security flaws
- Provided Tier 1 IT support to non-technical internal users through desk-side support services
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Answered questions and provided information to customers about new software or hardware
- Offered new customer training to reduce frustration and improve customer satisfaction
- Provided Tier 1 IT support to non-technical internal users through desk-side support services
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process
- Delivered onsite technical support for [Number] employees
- Wrote and reviewed tickets to request maintenance to various types of equipment
- Offered new customer training to reduce frustration and improve customer satisfaction
- Developed and tested new product offerings before release to assist development team in identifying bugs
- Maximized system availability through development and testing of contingency plans.
Petroleum Supply Specialist
US Army National Guard
01.2017 - Current
- Supervised reception, storage, and shipping of bulk fuel
- Regulated variables such as temperature and pressure to maintain optimal flow and avoid accidents
- Operated equipment such as forklifts, pallet jacks, and cherry pickers
- Inspected equipment, performed basic repairs, and conducted scheduled maintenance actions
- Handled and transported fuel to vehicles and aircraft
- Logged all transactions in real-time to keep track of system updates.
Patient Care Technician
Fresenius Medical Care
05.2014 - 07.2017
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements
- Answered patient assistance calls, assessed needs, and offered qualified support
- Maintained clean and safe environment to promote patient safety and comfort
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance
- Organized and replenished unit supplies to maintain team readiness for expected demands
- Supported patient admissions, discharges, and transfers to promote team productivity
- Collected and transported specimens to prepare for lab testing
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge
- Documented patient information and care activities in electronic health record
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks
- Facilitated personal hygiene management, feeding and ambulation
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Education
Associate of Applied Science - Information Technology Security Administration
MyComputerCareer
Raleigh, NC06.2023
Associate of Applied Science - Mechanical Engineering
Ondo State Polytechnic
Nigeria 11.2009
High School Diploma -
Our Lord's College
Nigeria06.2003
Skills
- LAN WAN
- Firewalls & Antivirus
- Documentation
- Technical Support
- Installation
- Configuration
- Active Directory
- Troubleshooting
- Routers & Switches
- Virtualization
- Networking
- IP Addressing Scheme
Certification
- CompTIA+ ce
- Microsoft Azure Fundamentals AZ-900
- Microsoft Security SC-900
- Linux Essentials (LPI)
- CompTIA Network
Timeline
IT Support Specialist /IT Field Technician
Fresenius Medical Care
04.2018 - Current
Petroleum Supply Specialist
US Army National Guard
01.2017 - Current
Patient Care Technician
Fresenius Medical Care
05.2014 - 07.2017
Associate of Applied Science - Information Technology Security Administration
MyComputerCareer
Associate of Applied Science - Mechanical Engineering
Ondo State Polytechnic
High School Diploma -
Our Lord's College
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