Dedicated customer service representative with a proven track record in resolving inquiries and enhancing satisfaction. Skilled in communication, problem-solving, and team collaboration, ready to drive service improvements.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
FedEx Supply Chain
Fort Worth, TX
05.2018 - 06.2025
Resolved customer inquiries through effective communication and problem-solving techniques.
Processed orders and managed logistical issues to ensure timely deliveries.
Collaborated with team members to enhance customer satisfaction and service efficiency.
Trained new staff on operational procedures and best practices for customer service excellence.
Shipping Coordinator
Genco Logistics
Fort Worth, TX
03.2010 - 05.2018
Coordinated shipping schedules to optimize transportation efficiency and minimize delays.
Managed documentation for inbound and outbound shipments, ensuring compliance with regulations.
Trained staff on shipping procedures and best practices to enhance operational performance.
Collaborated with cross-functional teams to resolve shipping discrepancies and improve service levels.
Customer Support Specialist
ATC Logistics & Electronics
Fort Worth, TX
02.2005 - 07.2010
Resolved customer inquiries through multiple channels, ensuring high satisfaction levels.
Trained new staff on customer interaction protocols, enhancing team efficiency and service quality.
Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.