Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Amelia Fields

Fort Worth,TX

Summary

Dedicated customer service representative with a proven track record in resolving inquiries and enhancing satisfaction. Skilled in communication, problem-solving, and team collaboration, ready to drive service improvements.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

FedEx Supply Chain
Fort Worth, TX
05.2018 - 06.2025
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Processed orders and managed logistical issues to ensure timely deliveries.
  • Collaborated with team members to enhance customer satisfaction and service efficiency.
  • Trained new staff on operational procedures and best practices for customer service excellence.

Shipping Coordinator

Genco Logistics
Fort Worth, TX
03.2010 - 05.2018
  • Coordinated shipping schedules to optimize transportation efficiency and minimize delays.
  • Managed documentation for inbound and outbound shipments, ensuring compliance with regulations.
  • Trained staff on shipping procedures and best practices to enhance operational performance.
  • Collaborated with cross-functional teams to resolve shipping discrepancies and improve service levels.

Customer Support Specialist

ATC Logistics & Electronics
Fort Worth, TX
02.2005 - 07.2010
  • Resolved customer inquiries through multiple channels, ensuring high satisfaction levels.
  • Trained new staff on customer interaction protocols, enhancing team efficiency and service quality.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.

Education

High School Diploma -

Paschal High School
Fort Worth, TX

Skills

  • Customer service
  • Data entry
  • Order fulfillment
  • Computer proficiency
  • Microsoft Excel
  • Professional telephone demeanor
  • Microsoft outlook
  • Microsoft Office Suite

Timeline

Customer Service Representative

FedEx Supply Chain
05.2018 - 06.2025

Shipping Coordinator

Genco Logistics
03.2010 - 05.2018

Customer Support Specialist

ATC Logistics & Electronics
02.2005 - 07.2010

High School Diploma -

Paschal High School
Amelia Fields