Oladimeji Morgan
Salesforce Administrator
Houston,TX
Summary
Top-notch Salesforce Administrator with solid background in designing and implementing data management solutions. Strong knowledge of database security, backup and recovery. Collaborative and dedicated to improving and optimizing database performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Salesforce Administrator
NewRez LLC
01.2021 - Current
- Responsible for configuring standard and complex solutions on Salesforce Platform Sales Cloud Service Cloud And Community Cloud.
- Hands on experience in creating custom objects, custom fields, page layouts, custom tabs, reports, and other various components as per Organization and application requirements.
- Interacted with various business user groups for gathering requirements for Salesforce implementation and translate them into salesforce functionality.
- Five9, Form assembly, Own backup, Conga contracts, Pardot, Salesforce Maps, Data loader etc.) and contribute to identifying additional apps to be included in core technology stack ∙.
- Spend time resolving end-user issues and assisting with creating training materials.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements
- Created and updated database designs and data models.
- Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules.
- Assisted with data migration activities such as cleansing of data and mapping of source to target systems.
- Created reports and dashboards in Salesforce to meet business requirements.
Salesforce Administrator
Fedex
01.2019 - 12.2020
- Interacted with various business user groups for gathering requirements for Salesforce implementation and translate them into salesforce functionality.
- Worked through operational ticketing queue to resolve user requests/issues including security, users, roles, profiles, groups, queues and other salesforce setup options as necessary.
- Created sales path by adding/updating fields in different stages and creating guidance for success in salesforce.
- Worked with various Salesforce objects like Accounts, Contacts, Leads, Campaigns, Cases, Solutions, Forecasts, Reports, and Dashboards.
- Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products.
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
- Wrote and maintained technical and functional specifications to document database intentions and requirements
- Created and updated database designs and data models
- Conducted training sessions for end users on the usage of Salesforce application features.
- Customized sales process flows using Process Builder and Flow Builder based on user needs.
Salesforce Administrator
Cupertino Electric Inc
01.2017 - 12.2018
- Performed administrative tasks such as setting up users, creating or updating fields, workflows, and managing data using data loader or other data migration tools.
- Worked on variety of business-critical projects to grow salesforce user base and adoption.
- Developed continuous Salesforce training program to ensure users are always up-to-speed with new features.
- Support new and existing Salesforce user base with questions and issues in Sales Cloud & Service Cloud.
- Created Custom Objects, Custom Fields, Page Layouts, Tabs and Apps for Data Model Requirements in Business.
- Tested programs and databases to identify issues and make necessary modifications.
- Implemented BI solution framework for business intelligence projects.
- Supported the implementation of best practices related to the use of Salesforce CRM features.
- Assessed data processing proposals and requirements to determine project feasibility.
- Spearheaded development and implementation of business intelligence architecture to deliver end-to-end BI solutions.
- Devised reports and visualizations to present requested data in sleek format.
Education
Associate of Arts - Criminal Science
Los Angeles Southwest College
Los Angeles, CABachelor of Science - Computer Sciences
Olabisi Onabanjo University University
Ogun State, NigeriaSkills
Data Migration
Affiliations
- Society of Human Resource Management
- International Association of Administrative Professionals
- Project Management Institute
- Trailhead by Salesforce
Certification
Salesforce Certificated Administrator (SCA)
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members.
Timeline
Salesforce Administrator
NewRez LLC
01.2021 - Current
Salesforce Administrator
Fedex
01.2019 - 12.2020
Salesforce Administrator
Cupertino Electric Inc
01.2017 - 12.2018
Associate of Arts - Criminal Science
Los Angeles Southwest College
Bachelor of Science - Computer Sciences
Olabisi Onabanjo University University
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