Olaf Lara
Haughton,LA
Summary
Bilingual professional fluent in Spanish and English, with a strong background in customer service, team management, and market research. Adept at delivering high-quality support, analyzing interactions for improvement, and driving compliance with policies and standards. A self-motivated problem-solver with excellent organizational and interpersonal skills, excited to contribute to a thriving, health-focused team.
Overview
5
5
years of professional experience
Work History
Copywriter
Freelance Copywriter
10.2023 - Current
- Produced targeted email campaigns, product descriptions, and advertisements for fictional brands
- Ensured alignment with brand tone, clear messaging, and effective call-to-actions
- Delivered polished copy
Shift Supervisor
Starbucks Coffee
01.2021 - 01.2024
- Managed customer service operations, ensuring consistent delivery of exceptional service
- Collaborated with cross-functional teams to meet service goals and solve challenges quickly
- Conducted staff training, performance assessments, and provided constructive feedback
Apartment Locator
Smart City Locating
01.2020 - 01.2021
- Licensed real estate agent providing bilingual support to diverse clients
- Successfully managed client relationships by understanding their needs and offering tailored solutions
- Navigated fast-paced environments with efficiency, prioritizing tasks to meet goals
Education
G.E.D. -
Houston Community College
01.2008
Skills
- Native-level Spanish
- Customer Service Excellence
- Team Management
- Quality Assurance
- Compliance Adherence
- Market Research
- Brand Voice Development
- Creative Writing
- Clear Communication (Verbal & Written)
- Proficient in Google Workspace (Docs, Sheets, Drive)
- Strong Analytical Skills & Prioritization
- Creative Storytelling
- Copywriting
- Content Writing
- Storytelling
Languages
Spanish
Native or Bilingual
Japanese
Elementary
Timeline
Copywriter
Freelance Copywriter
10.2023 - Current
Shift Supervisor
Starbucks Coffee
01.2021 - 01.2024
Apartment Locator
Smart City Locating
01.2020 - 01.2021
G.E.D. -
Houston Community College
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