Olaguez Maria
Ontario,California
Summary
Highly-skilled phlebotomist with Number years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis.
Overview
31
31
years of professional experience
Work History
Laboratory Phlebotomist
LabCorp
Upland, CA
02.2008 - Current
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Demonstrated flexibility in adapting to varying patient needs, including accommodating special requests or working with individuals who have severe needle anxiety or unique medical conditions.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Organized daily work based on collection priority.
- Increased accuracy of test results by carefully following established procedures for specimen collection and handling.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Packaged and shipped specimens to central lab daily.
- Performed laboratory tests to assist physicians in diagnosis.
- Improved patient comfort by utilizing a gentle, empathetic approach during blood draw procedures.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Maintained patient confidentiality by diligently following HIPAA regulations and ensuring that sensitive information was protected at all times.
- Continuously expanded knowledge of phlebotomy best practices through participation in ongoing training programs and workshops.
Office Manager/Medical Biller/Medical Assistant
Dr. Mario A. Diaz ( Family Practice/ Urgent Care)
Pomona, CA
11.1998 - 05.2008
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Updated reports, managed accounts, and generated reports for company database.
Certified Nursing Assistant/ Unit Secretary
Pomona Valley Hospital
Pomona, CA
04.1993 - 07.1998
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Documented patient information and care activities in electronic health record.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Certified Phlebotomy Technician 1 - Nursing
06.2008
Clinical Medical Assistant Certificate - Nursing
06.1993
Skills
Medical Terminology
Phlebotomy Technician 1
Data Entry
Medical Billing Skills
Languages
Spanish
Native or Bilingual
Timeline
Laboratory Phlebotomist - LabCorp
02.2008 - Current
Office Manager/Medical Biller/Medical Assistant - Dr. Mario A. Diaz ( Family Practice/ Urgent Care)
11.1998 - 05.2008
Certified Nursing Assistant/ Unit Secretary - Pomona Valley Hospital
04.1993 - 07.1998
US Colleges - Certified Phlebotomy Technician 1, Nursing
North West College - Clinical Medical Assistant Certificate, Nursing