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With more than 10 years of work experience in IT working in a variety of branches of the technological area and diverse work environments and knowledge in technological infrastructure, systems development, DB administration, Automation and SCADA, I can be an integral part of any team. I also have solid experience in Distributed Control Systems, HMI, PLC's and SCADA, with the software: XSPOC, WONDERWARE, GALBA, OASYS, Cisco.
Experienced with providing technical support and troubleshooting for end-users. Utilizes problem-solving skills to diagnose and resolve issues efficiently. Track record of effective communication and customer service.

Adept in remote support and renowned for exceptional teamwork, I significantly enhanced customer satisfaction at IBM by swiftly resolving complex technical issues. My expertise spans software installation to network troubleshooting, underpinned by a proactive approach to incident management. My tenure at Beacon Hill and Concentrix is marked by a commitment to security protocols and effective time management, ensuring optimal service delivery.

Proven Help Desk Support Specialist from Tennessee College of Applied Technology, excelling in network troubleshooting and fostering team collaboration. Achieved high first-contact resolution rates, demonstrating exceptional problem-solving abilities and empathy. Skilled in security protocols and help desk software, adept at ensuring data security compliance and enhancing customer support experience.

Driven Help Desk Support Specialist with a proven track record at Glory Global Solutions, achieving high first-contact resolution rates through expert network troubleshooting and exceptional problem-solving abilities. Excelled in building client relationships with empathetic communication, ensuring data security compliance, and enhancing ticket resolution efficiency. Skilled in both technical support and fostering team collaboration.

Certified Help Desk Support Specialist with relevant experience in diagnosing and troubleshooting software and hardware issues. Possess strong technical skills, including knowledge of operating systems and network configuration. Demonstrated ability to deliver top-notch customer service by resolving complex technical issues efficiently. Made significant impact at previous workplaces by reducing downtime and improving system performance.

OLAJIDE OLA

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Bachelor of Science - Cyber Security

Help Desk Support Specialist

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