Olajumoke Ajakaiye
St Louis,MO
Summary
Focused Project Manager with 8 years of expertise adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
13
13
years of professional experience
11
11
years of post-secondary education
Work History
Office Administration Assistant
Saint Louis University Main Campus
St Louis, MO
04.2023 - 12.2024
- Enhanced student satisfaction by providing comprehensive support for visa applications, immigration procedures, and academic advising.
- Fostered a welcoming environment for international students and faculty through effective intercultural communication.
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Expedited daily operations by efficiently sorting incoming mail for distribution to the appropriate recipients within the organization.
- Strengthened interdepartmental collaboration through clear communication channels between teams and regular updates on ongoing projects.
- Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
- Assisted in financial management tasks such as budgeting, expense reporting, invoice processing, and purchase order creation.
- Managed approximately 30 phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
Food Service Worker
Sodexo
St Louis, MO
02.2023 - 12.2024
- Consistently managed multiple catering events simultaneously, facilitating seamless operations and efficient execution that consistently resulted in positive client feedback and a 20% increase in repeat business
- Crafted tailored event solutions by closely collaborating with clients to understand their requirements, preferences, and dietary restrictions, effectively enhancing client satisfaction and retention rates.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Participated in regular trainings to stay current on industry best practices and trends.
Project Coordinator
Port Harcourt Electricity Distribution Company
Port Harcourt, Rivers State, Nigeria
06.2017 - 12.2022
- Formed and led a high-performing GIS team, increasing operational efficiency by 15% through optimized electricity network visualization.
- Managed a cross-functional team in an app development project, with input from the development team and the implementation team. Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Improved customer satisfaction by 10% by streamlining new customer application processes and updating customer databases.
- Enhanced service delivery efficiency by 30% through effective coordination of teams and proactive stakeholder engagement.
- Monitored project performance and ensured adherence to budget and schedule constraints, delivering actionable insights to senior management
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments. For instance, I coordinated a customer enumeration and asset mapping projects, achieving early delivery using Microsoft Project and Scrum methodologies.
- Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project's success.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
- Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
Business Service Manager
Port Harcourt Electricity Distribution Company
Port Harcourt, Rivers State, Nigeria
07.2014 - 06.2017
- Managed multiple IT-related projects, ensuring alignment with organizational goals and regulatory standards.
- Worked with the Head of Commercial to implement process improvements using Waterfall methodology.
- Recruited, trained, and managed the reconnection and disconnection Engineers, spearheaded rebate programs and meter to cash initiative, and fostered a collaborative work environment, resulting in enhanced service delivery and improved client satisfaction.
- Managed and coordinated the commercial and technical operations of the assigned feeders, customers, and business unit workforce to achieve the set target.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively. Coordinated strategic cash drive/ revenue recovery activities and spearheaded direct client interactions, at Elelenwo Service Center, that accelerated significant growth in branch profitability and reduced ATC&C losses from 60% to 40% within 2 months.
- Developed customer visualization dashboards using MS Excel and Tableau to inform strategic decisions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Resolved problems, improved operations and provided exceptional service.
Executive Assistant/Customer Service Officer
Sigma Universal Nigeria Limited
Port Harcourt, Rivers State, Nigeria
06.2012 - 07.2014
- Provided administrative support to executives by managing schedules and communications, which improved their focus on strategic priorities and decision-making.
- Coordinated customer service activities, resolving inquiries promptly and improving client relationships.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
Education
Master of Science - IT Project Management
Saint Louis University
St. Louis, MO 01.2023 - 12.2024
MBA - Business Administration
University of The People
Pasadena, CA 09.2019 - 08.2023
Bachelor of Science - Physics
University of Port Harcourt
Rivers,Nigeria 09.2006 - 05.2011
Skills
Administrative support
undefinedTimeline
Office Administration Assistant
Saint Louis University Main Campus
04.2023 - 12.2024
Food Service Worker
Sodexo
02.2023 - 12.2024
Master of Science - IT Project Management
Saint Louis University
01.2023 - 12.2024
MBA - Business Administration
University of The People
09.2019 - 08.2023
Project Coordinator
Port Harcourt Electricity Distribution Company
06.2017 - 12.2022
Business Service Manager
Port Harcourt Electricity Distribution Company
07.2014 - 06.2017
Executive Assistant/Customer Service Officer
Sigma Universal Nigeria Limited
06.2012 - 07.2014
Bachelor of Science - Physics
University of Port Harcourt
09.2006 - 05.2011
Additionalinformation
Eligible to work in United States, Experienced in supporting project teams in dynamic and fast-paced environments, Open to relocation and travel to support project needs, including on-site engagements
Trainingcertificates
- Global Shala-Saint Louis University, Saint Louis, MO, Innovation Consultant in Innovation and Strategy Intern, 12/01/22, Worked in a team that developed ideas for a new product by identifying and launching the product and taking the steps toward delivering the product. Steps included identifying stakeholders’ needs, cross-functional collaboration, experimenting with ideas, applying analytical thinking, and working effectively in teams.
- Global Shala-Saint Louis University, Saint Louis, MO, Project Management Intern, 12/01/22, Worked in a project team to create a project plan used by the Excelerate team to execute a global event.
- Excelerate, Rochester, NY, Strategic Career Planning, 11/01/24
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