Olakunle Aloba

· Installed and configured network hardware and software for optimal performance.

· Use Active Directory to manage and configure PC's on Window environment.

· Utilize Microsoft Endpoint Configuration Manager (MECM) to manage updates on networked computers, including the deletion, addition, and deployment of updates.

· Provide remote support to customers using MECM (Microsoft Endpoint Configuration Manager) to successfully resolve network and software issues.

· Monitored network performance and identified issues for timely resolution.

· Conducted routine maintenance on network systems to ensure consistent uptime.

· Collaborated with cross-functional teams to implement system upgrades and enhancements.

· Provide excellent customer service to 500+ Northrop Grumman employees in Linthicum Md

· Use the ServiceNow ticketing system to update, track, and successfully close customer requests

· Perform Windows 10/11 PC refresh for NGC employees

· Install and support Windows 10, Windows 11, and Office 365 (Outlook, Teams, Excel, Word)

· Troubleshoot hardware failures and replace defective equipment such as monitors, docking stations, and workstations

· Install BIOS and firmware updates for optimized computer use

· Work in conjunction with Dell and HP to order in and out of warranty parts

· Set up hardware and software in optimal configurations to improve network performance.

· Establish, repair, and optimize the network by installing wiring, cabling, and devices.

. Utilize Cisco AnyConnect to enables secure connections between remote personal computers and network resources.

• Engaged in malware analysis, digital forensics, and campaign assessments; and harmonizes response activities
• Worked with cyber intelligence teams to identify new cyber threats and campaigns and proactively deploy countermeasures
• Prioritized incident response activities and coordinated response efforts among City departments and external partners
• Investigated cybersecurity incidents through log, file, and malware analysis
• Devised appropriate remediation strategies and assist affected City agencies in containing, eradicating, and recovering from cybersecurity incidents
• Developed post-incident action plans to improve Mean Time to Detect and Mean Time to Respond
• Maintained knowledge of current cyber threat campaigns and tradecraft
• Monitored and analyzed security events to determine intrusion and malicious events.
• Searched firewall, email, web, or DNS logs to identify and mitigate intrusion attempts.
• Investigated malicious phishing emails, domains and IPs using Open-Source tools and recommended proper blocking based on analysis.
• Conducted research on new and evolving threats and vulnerabilities using security blogs.

• Monitored and responded to computer security incidents using a variety of security tools.
• Analyzed system logs and network traffic to identify trends and potential security issues.
• Performed regular security audits of systems and networks to identify vulnerabilities.
• Investigated alerts and opened Jira tickets to responsible parties.
• Confirmed infrastructure has most recent patches, updates, and libraries.
• Developed ongoing security posture improvements.
• Evaluate existing and new tooling to confirm customer PII and sensitive corporate data is protected.
• Work closely with Engineering to provide guidance and advice on industry best practice security.
• Action against alerts triggered for DLP leakage.
• Conduct log analysis using Splunk
• Identify suspicious/malicious activities or codes.
• Use Vulnerability Assessment tools such as Nessus, NMAP to perform security testing
• Search firewall, email, web, or DNS logs to identify and mitigate intrusion attempts.
• Investigate malicious phishing emails, domains and IPs using Open-Source tools and recommend proper blocking based on analysis.

• Assist with the development of processes and procedures to improve incident response times, analysis of incidents, and overall, SOC functions
• Provided network intrusion detection expertise to support timely and effective decision making of when to declare an incident
• Document all activities during an incident and provide support with status updates during the life cycle of the incident
• Analyze a variety of network and host-based security appliance logs (Firewalls, NIDS, HIDS, Sys Logs, etc.) to determine the correct remediation actions and escalation paths for each incident
• Provide information regarding intrusion events, security incidents, and other threat indications and warning information
• Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.
• Ability to perform and interpret vulnerability assessments
• Ability to excel in a face paced, challenging, operations environment with 24/7 shifts
• Ability to administer the operations of a security infrastructure
• Assists with activities to triage and escalate any system or network outage to reduce downtime.

• Thoroughly document support requests and resolutions using the helpdesk ticketing system.
• Follow up with customers, provide feedback, and see problems through to resolution.
• Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.
• Write tips, frequently asked questions, and knowledge articles for the Firm’s intranet and help desk knowledge base.
• Stay up to date on Firm technology through self-guided learning and review of training materials created by the training staff.
• Testing and evaluating network systems to eliminate problems and make improvements
• Serves as the single point of contact to end users for information technology-related issues, problems, and requests.
• Assist Service Desk Management with reporting, analysis, or training and testing tasks
• Contribute current technical information and best practices to the knowledge base.