Olamide Kendall
Douglasville ,GA
Summary
Proven leader in customer service, adept at enhancing guest relations and satisfaction across roles at Olive Garden and Target. Excelled in task delegation and customer relationship management, significantly improving team efficiency and service standards. Demonstrates exceptional communication and a knack for maintaining high-pressure environments, ensuring seamless operations and fostering strong customer loyalty.
Overview
3
3
years of professional experience
Work History
Hostess Trainer
Olive Garden
10.2023 - 02.2024
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
Costumer Representative
Target
04.2022 - 11.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
Costumer Service
Taco Bell Restaurant
01.2021 - 03.2022
- Anticipated guests' needs and delivered excellent customer service.
- Provided excellent customer service, addressing concerns promptly and professionally.
- Upheld high standards for customer service and led by example.
- Enhanced client retention with exceptional customer service, building strong relationships.
Education
None - Healthcare
New Manchester
Douglasville, GA05.2023
Skills
- Exceptional communication
- Guest Relations
- Task Delegation
- Employee Scheduling
- Costumer relationship management
Timeline
Hostess Trainer
Olive Garden
10.2023 - 02.2024
Costumer Representative
Target
04.2022 - 11.2023
Costumer Service
Taco Bell Restaurant
01.2021 - 03.2022
None - Healthcare
New Manchester
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