Olamide Cole
Laurel,MD
Summary
Goal-oriented aviation operations leader with proven experience supervising frontline teams in fast-paced, safety-sensitive airport environments. Skilled in driving operational excellence, coaching employees, resolving escalated customer issues, and ensuring compliance with FAA regulations and company policies. Strong ability to foster a culture of safety, accountability, teamwork, and exceptional customer service while improving on-time performance and team engagement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Flight Attendant
United Airlines
04.2025 - Current
- Ensure passenger safety and compliance with federal regulations during all phases of flight.
- Deliver exceptional customer service, addressing inquiries and resolving issues promptly.
- Conduct pre-flight checks on emergency equipment to guarantee operational readiness.
- Collaborate with crew members to execute efficient boarding and deplaning processes.
- Manage in-flight inventory, ensuring adequate supplies for passenger needs throughout flights.
- Lead safety briefings, educating passengers on emergency procedures and equipment usage effectively.
Ramp Supervisor - Tow Team
Piedmont Airlines
10.2024 - 04.2025
- Oversaw daily ramp operations, ensuring adherence to safety protocols and efficient aircraft handling.
- Coordinated team schedules, optimizing workforce allocation for peak flight times.
- Trained and mentored new staff on operational procedures and equipment use.
- Implemented process improvements that enhanced turnaround times for aircraft servicing.
- Monitored compliance with environmental regulations during ramp activities.
- Collaborated with ground crew to maintain communication and streamline operations during high-volume periods.
- Developed training materials to enhance onboarding processes for new ramp personnel.
- Implemented best practices in ramp supervision to minimize delays and maintain high levels of productivity among staff members.
Ramp Supervisor
Southwest Airline
03.2023 - 03.2024
- Provided technical advice and support regarding ramp operations when necessary.
- Recruited, trained, coached, evaluated, and disciplined staff members as needed.
- Ensured compliance with FAA regulations related to ground handling services.
- Maintained accurate records of aircraft arrivals, departures, cargo loading, unloading activities, fuel consumption rates.
- Monitored daily operations and ensured a safe working environment for all personnel.
- Coordinated activities with other departments to meet customer requirements in a timely manner.
- Resolved customer complaints in an efficient manner while maintaining high standards of service quality.
Ramp Agent
Southwest Airline
11.2021 - 03.2023
- Performed pre-flight inspections of aircraft and ensured proper loading and unloading of cargo and baggage.
- Drove and operated tugs, belt loaders and tow tractors in areas of congestion.
- Transported luggage and cargo to various airport locations.
- Collaborated with internal team to support safe and on-time departures.
- Operated baggage scanners and computers to route baggage and cargo to passenger's destination.
- Ensured compliance with FAA regulations regarding ground operations always including safety protocols.
- Handled hazardous material in accordance with safety regulations.
Education
Bachelor of Science - Finance
University of Lagos
01.2016
Skills
- Operational Leadership & Team Management
- Safety Compliance & Risk Mitigation
- Customer Service Excellence
- Employee Coaching & Development
- Conflict Resolution & Escalation Handling
- Cross-Functional Collaboration
- Critical Thinking & Decision-Making
- Workforce Planning & Resource Allocation
Certification
- Crucial conversations certification
- Hazmat / Comat Trained
- Initial leadership
Timeline
Flight Attendant
United Airlines
04.2025 - Current
Ramp Supervisor - Tow Team
Piedmont Airlines
10.2024 - 04.2025
Ramp Supervisor
Southwest Airline
03.2023 - 03.2024
Ramp Agent
Southwest Airline
11.2021 - 03.2023
Bachelor of Science - Finance
University of Lagos