KIMBERLY MONTGOMERY
Frontier Airlines
Chicago,US
1
Certification
18
years of professional experience
Adaptable professional with extensive experience in customer service and hospitality, known for strong problem-solving and communication skills. Proven ability to manage conflict and deliver exceptional guest experiences in fast-paced environments. Seeking to leverage these skills to enhance passenger satisfaction and safety.
Work History
Flight Attendant
1 Year 1 Month- Ensured passenger safety through thorough pre-flight checks and adherence to emergency protocols.
- Delivered exceptional customer service by addressing passenger inquiries and resolving issues promptly.
- Conducted in-flight safety demonstrations to educate passengers on emergency procedures and equipment use.
- Collaborated with cabin crew to maintain a clean and organized cabin environment during flights.
Ticketing Agent/Guest Services
4 Years 2 Months- Processed payments for tickets using various payment methods.
- Answered incoming calls regarding tickets, seating arrangements.
- Worked effectively as part of a team to ensure customer satisfaction goals were met.
- Processed ticket transactions efficiently using airline reservation systems.
- Handled passenger inquiries and resolved issues promptly to ensure positive experiences.
- Supported flight check-in and baggage handling processes for smooth operations.
Creative Design Director
18 Years 10 Months- Analyze and calculate receivables and inventory while adhering to tight deadlines.
- Managed sensitive information while adhering to policies and practices.
- Scheduled off-site meet and greets with customers and vendors.
- Led creative direction for event themes, ensuring alignment with client vision and brand identity.
- Collaborated with cross-functional teams to develop innovative design concepts for diverse events.
Surgery Coordinator
5 Years 7 Months- A patient care coordinator, patient navigator, helps manage a patient's healthcare and treatment needs while also maintaining open lines of communication between a patient and families.
- Maintained compliance with HIPAA regulations while handling confidential patient data.
- Provided comprehensive pre-operative instructions to patients, ensuring they were well prepared prior to surgery.
- Demonstrated excellent organizational skills by managing patient records, medical histories, and insurance information accurately and efficiently.
- Developed positive relationships with patients and their families to ensure a smooth transition through the surgery process.
- Assisted with tracking of lab results and imaging studies related to patient care.
- Answered telephones and directed calls to appropriate staff.
- Transmitted correspondence and medical records by mail, e-mail and fax.
- Collaborated with surgical teams to facilitate effective communication and streamline procedures.
Guest Services Supervisor
2 Years 9 Months- Intake of guest and up keep of facility.
- Addressed customer complaints and provided timely solutions.
- Utilized problem solving skills when dealing with difficult situations or dissatisfied customers.
- Provided food and beverage services to guests.
- Cleaned and tidied hotel lounge.
- Monitored performance metrics to identify areas for improvement in service delivery.
- Led staff meetings to foster teamwork and address challenges within the guest services department.
- Established strong relationships with community partners to enhance program visibility and support services.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
Education
Associate of Science - Sociology
Skills
Directed conflict resolution strategies to enhance team dynamics.
Oversaw front desk operations to optimize guest experience.
Embraced adaptability to navigate diverse challenges.
Articulated ideas effectively through strong oral and written communication.
Exhibited leadership qualities to foster team collaboration.
Led quality inspections to uphold product standards.
Promoted a culture of hospitality among team members.
Implemented strategic thinking for long-term planning.
Executed negotiations to secure favorable outcomes.
Applied statistical methods to enhance operational effectiveness.
Interpreted medical terminology accurately in relevant contexts.
Enhanced guest services to build loyalty and satisfaction.
Delivered superior customer service to meet expectations.
Executed crisis management protocols to mitigate risks.
Completed comprehensive safety training programs.
Certification
CPR Certification
Timeline
Flight Attendant
Frontier Airlines
03.2024 - 04.2025Read More
Ticketing Agent/Guest Services
United airlines
10.2020 - 12.2024Read More
Guest Services Supervisor
Salvation Army Adult Rehabilitation Center
07.2015 - 04.2018Read More
Surgery Coordinator
Baptist Health Medical Center
09.2009 - 04.2015Read More
Creative Design Director
BEAU IDEAL EVENTS
10.2007 - 2024Read More
BLUEGRASS COMMUNITY TECHNICAL COLLEGE
Associate of Science from Sociology
Read More