Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Clay Norris

Chicago,IL

Summary

Dynamic professional with extensive experience at United Airlines, excelling in customer service and conflict resolution. Proven track record in managing high-stakes environments, ensuring passenger safety, and delivering exceptional experiences. Skilled in social media marketing and time management, consistently achieving multi-million-dollar sales in real estate while fostering strong client relationships.

Overview

13
13
years of professional experience

Work History

Flight Attendant

United Airlines
Chicago, IL
10.2022 - Current
  • Ensured passenger safety through thorough pre-flight checks and safety briefings.
  • Delivered exceptional customer service by addressing passenger needs and concerns.
  • Managed in-flight service by coordinating meal distribution and beverage offerings.
  • Collaborated with crew members to maintain effective communication during flights.
  • Assisted passengers during boarding and disembarkation for smooth transitions.
  • Conducted emergency drills and training to uphold safety protocols and procedures.
  • Resolved conflicts or issues among passengers swiftly to maintain a pleasant atmosphere.
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.

Realtor

1702 Real Estate
Mobile, AL
01.2019 - 10.2022
  • Curated the listing of numerous homes that led to a multi-million-dollar status for myself and the brokerage annually.
  • Assisted buyers in locating properties that resonated with their interests and were within their financial goals.
  • Managed the company's social media pages to showcase properties and colleagues, and to gain interest in the brand and inventory.
  • Organization and retention of client portfolios, documents, and appointments.
  • Educated clients on personal contracts, purchase agreements, and highlighted necessary disclosures that may be unknown to them.
  • Fluent in multiple software programs, including Dotloop, Multiple Listing Services (MLS), Canva, and various social media software.

Spa Manager/Administrator

The Renaissance Battle House Hotel & Spa
Mobile, AL
11.2016 - 05.2019
  • Supervised time and attendance of employees, managed weekly scheduling while understanding employees' work/life balance, performed routine audits, and facilitated morale-boosting team exercises.
  • Followed protocols to give the customer an exceptional experience.
  • Regulated purchasing and stocking of inventory from providers and local distributors.
  • Reviewed sales contracts to provide scheduled events with an exceptional experience.
  • Coordination with staff to ensure that event scheduling was planned according to the consumers' business standards.

Store Manager

Giorgio Armani/Presidio Int.
Orlando, FL
08.2012 - 12.2014
  • Capitalized on sales to exceed expectations set by corporate.
  • Supervised employees work output, show clientele - boosting performance, and design stylings.
  • Designed enticing visual floor concepts to entice the customer.

Education

Associate of Applied Science - Applied Psychology

City Colleges of Chicago
Chicago, IL
07-2026

Skills

  • Customer service
  • Conflict resolution
  • Time management
  • Social media marketing
  • Preflight briefings
  • Public speaking
  • Cultural awareness
  • Aviation regulations
  • Conflict mediation
  • Strong work ethic
  • First aid

Languages

French
Limited

References

References available upon request.

Timeline

Flight Attendant

United Airlines
10.2022 - Current

Realtor

1702 Real Estate
01.2019 - 10.2022

Spa Manager/Administrator

The Renaissance Battle House Hotel & Spa
11.2016 - 05.2019

Store Manager

Giorgio Armani/Presidio Int.
08.2012 - 12.2014

Associate of Applied Science - Applied Psychology

City Colleges of Chicago

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