OLAMIDE KOFOWOROLA. ADEBANJO-AGBOOLA
GLOBAL CONTACT SERVICES
JAMAICA, QUEENS,NY
22
years of professional experience
Seeking a challenge in this world of industries in which I can utilize my current skills and knowledge.
Experienced with handling diverse customer inquiries and issues. Utilizes effective communication and problem-solving techniques to resolve concerns. Track record of maintaining high levels of customer satisfaction.
Diligent with solid background in customer relations. Effectively managed customer inquiries and resolved issues to enhance client satisfaction. Demonstrated strong communication and problem-solving skills.
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Professional with strong expertise in building and maintaining client relationships, ensuring customer satisfaction, and resolving issues efficiently. Proven ability to collaborate with teams, adapt to changing needs, and deliver results. Skilled in communication, conflict resolution, and CRM software. Known for reliability, adaptability, and customer-centric approach.
Work History
Customer Relations Specialist
1 Year 8 Months- Managed customer inquiries across phone, email, and chat using CRM systems and documented detailed case notes.
- Resolved escalated service issues by coordinating with internal teams and following established resolution workflows.
- Maintained accurate customer records, account updates, and interaction histories to support consistent service delivery.
- Reviewed complaints and service trends to identify process gaps and improve response quality.
- Strengthened retention by addressing concerns proactively and delivering reliable support across customer touchpoints.
- Collaborated with operations and sales teams to ensure timely follow-up on complex requests and exceptions.
Customer Care Associate
1 Year 10 Months- Demonstrates the appropriate skill sets to perform daily activities in a high-volume reservations and customer care call center environment.
- Responsible for efficiently and in a high-quality customer service-oriented manner receiving calls from customers on behalf of the New York City Transit Authority’s (NYCTA) Paratransit Services Team.
- Assisting qualified customers with disabilities who are authorized to utilize the NYCTA’s “Access-a-Ride” program for transportation in the New York City area.
- Follow all approved policies and processes to perform the services.
- Meet GCS and client expectations while processing both reservations requests for Paratransit Customers along with providing travel assistance services to assist with requests such as estimated vehicle time of arrival, travel itinerary change requests, travel cancellations, alternate travel authorizations/accommodations and other defined customer care transactions.
- Perform with a positive and quality-oriented mindset while meeting daily, weekly and monthly performance and quality goals.
- Contributed to positive company reviews by delivering exceptional support experiences to clients.
- Handled escalated customer concerns, achieving high levels of resolution and satisfaction.
Matron
4 Months- -Drop off/Pick-up students
- -Monitor Students
- -Emergency Support to Students
Customer Service Agent
4 Years 1 Month- - In charge of store good
- -Attending to customers need and solving problems
- -Auditing of the store.
Sales Representative
2 Years- Working with individual customers to understand their needs, guide them towards the most Appropriate product that meets their requirements and, finally, agree the sale To claim my commission.
Consultant officer/ Sale Assistant
1 Year 7 Months- Acts as mediator between clients and National /International institutions.
- Responsible for maintaining good relationships with prospective clients
- Create profile for prospective students of academic opportunities for different international institution
- Process clients’ admission into institutions that fits their choice of studies both National and International Schools.
- Assist students to decide which educational career will provide them with the most opportunities of jobs.
- Help students to choose the right career for themselves
Warehouse Assistant
1 Year 2 Months- Receive order, packing the orders, distributing the order
- And product place the orders and product Place the orders in
Education
SENIOR SECONDARY CERTIFICATE
HIGH SCHOOL
BBA DEGREE - Business Management
- Polish Language
Diploma - Desktop Publishing
Bachelor of Science - Business Administration
Skills
Extensive knowledge of the routine airport procedures including flight management and ticketing and reservation bookings
Love for the job accompanied by determination
dedication
devotion and discipline
Profound ability to adapt to with the fast-paced airport environment
Working knowledge of all the relevant computer applications with a deft hand in operating Proficient with MS EXCEL
SKYSPEED
SKYPORT
WORD
OUTLOOK
POWERPOINT
and internet search tools
Iron willpower which proves a boon while handling stressful situations during the daily transactions
Proven ability to analyze and evaluate important data quickly and accurately
Ability to provide prompt service to the customers with a smiling face
Impressive personality and physical and mental fitness
Excellent communication skills which help a great deal while handling daily correspondence
Fluent in: - English
Yoruba
Igbo
Hausa language.
Section name
REFERENCES: Will be furnished upon request.
Timeline
Customer Relations Specialist
GLOBAL CONTACT SERVICES
02.2025 - CurrentRead More
Customer Care Associate
GLOBAL CONTACT SERVICES
04.2023 - 02.2025Read More
Matron
NYCS SCHOOL BUS
11.2022 - 03.2023Read More
Customer Service Agent
MOSKOF BOUTIQUE
08.2013 - 09.2017Read More
Sales Representative
PODOSKI MOTORS
06.2009 - 06.2011Read More
Consultant officer/ Sale Assistant
FEBA EDUCATION CONSULT
03.2006 - 10.2007Read More
Warehouse Assistant
De Nimrod Nigeria Limited
11.2004 - 01.2006Read More
DIVINE COPY CENTRE
Diploma from Desktop Publishing
Read More
LODZ UNIVERSITY
from Polish Language
Read More
HOWELLS MEMORIAL GRAMMER SCHOOL
SENIOR SECONDARY CERTIFICATE
Read More
BBA DEGREE from Business Management
Read More
Universiry of Lodz
Bachelor of Science from Business Administration
Read More