OLANDE CONSTANT
Orlando,FL
Summary
I am an experienced customer service representative with a proven track record of delivering impactful results. I consistently cultivate strong client relationships, efficiently resolve issues, and adapt to changing needs. I am proficient in communication, problem-solving, and teamwork, which fosters reliable collaboration and helps achieve goals. I am ready to leverage my skills and expertise to provide exceptional service and contribute to the success of the team.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Food and Beverage
Walt Disney World
03.2019 - Current
- Greet guests with a friendly, smile, and professionalism
- Trained new staff members on company policies and procedures
- Delivered exceptional guest experiences through attentive service and quick response to issues
- Remained focused, calm and professional during peak rush hours.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
Barista
Joffrey's Coffee and Tea Co
11.2018 - 03.2019
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- I maintained the cleanliness of the place, ensuring it was ready to warmly welcome guests.
Dietary Aide
Harbours Edge
02.2017 - 09.2018
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Teacher's Assistant
The Learning Experience
01.2016 - 07.2018
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment
- Worked with lead teacher to monitor class schedule and take attendance
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher
HHA/Caregiver
United Community Corporation
10.2016 - 01.2018
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and self-confidence.
- Improved patient comfort by providing compassionate and attentive care daily.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
Assistant Manager
Domino's Pizza
01.2013 - 03.2017
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Explained products or services and answered questions from customers
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
High School Diploma -
South Tech Academy
Boynton Beach, FL05-2013
Skills
- Communication
- Team Player
- Integrity
- Compassion and empathy
- HIPAA compliance
- Fluent In [Haitian Creole]
- Customer Service
- Reliable/Dependable
- Motivated/Positive Attitude
- Detail Oriented
- Problem Solving
- Time Management
Certification
- Home Health Aide (HHA) Certification
- Certified Dental Assistant (CDA)
- Patient Care Assistant
- Medical Laboratory Assisting
- Nursing Assistant
Timeline
Food and Beverage
Walt Disney World
03.2019 - Current
Barista
Joffrey's Coffee and Tea Co
11.2018 - 03.2019
Dietary Aide
Harbours Edge
02.2017 - 09.2018
HHA/Caregiver
United Community Corporation
10.2016 - 01.2018
Teacher's Assistant
The Learning Experience
01.2016 - 07.2018
Assistant Manager
Domino's Pizza
01.2013 - 03.2017
High School Diploma -
South Tech Academy
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