Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Monitored workflow to improve employee time management and increase productivity.
Ticketing Manager
North American Airline
05.2006 - 12.2009
Coordinated event set-up and promoter engagement on sales and ticketing issues related to events.
Implemented procedures for day-to-day ticket processing, marketing initiatives, financial reporting and event promoter settlements.
Arranged staffing hours for daytime and event shifts to accommodate event needs.
Collaborated with finance to check accuracy of reporting against money received and correct practices of recording in event ledger, managing movement of cash to and from box office.