OLASUMBO KAZEEM
Indianapolis,IN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
Work History
Processing Assistant
Amazon
Indianapolis, IN
09.2022 - 05.2024
- Maintained accurate records of processed materials including tracking numbers and dates received and sent out.
- Resolved customer inquiries in a timely manner while providing excellent customer service.
- Generated reports based on specified criteria.
- Performed routine clerical duties such as filing, photocopying, typing and mailing correspondence.
- Organized files and records in an orderly manner according to established procedures.
Customer Service Representative
REM PARTNERS
Indianapolis, IN
04.2022 - 07.2022
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Production Line Leader
THE SURPLUS COMPANY LLC.
Perth Amboy, NJ
02.2018 - 04.2019
- Assisted in troubleshooting any technical issues that arose during production operations.
- Analyzed data from previous shifts to develop methods for increasing efficiency on future shifts.
- Provided feedback to supervisors about employee performance issues.
Customer Service Representative
RELIANCE FREIGHT SERVICE
NIGERIA, LAGOS
02.2007 - 08.2010
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Bachelor of Arts - Business Administration
UNILAG
NIGERIA01-2014
High School Diploma -
THE HERITAGE
LAGOS , NIGERIA08-1998
Skills
- Account updating
- Appointment Scheduling
- Consultative Sales
- Report Generation
Timeline
Processing Assistant
Amazon
09.2022 - 05.2024
Customer Service Representative
REM PARTNERS
04.2022 - 07.2022
Production Line Leader
THE SURPLUS COMPANY LLC.
02.2018 - 04.2019
Customer Service Representative
RELIANCE FREIGHT SERVICE
02.2007 - 08.2010
Bachelor of Arts - Business Administration
UNILAG
High School Diploma -
THE HERITAGE
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