BOLANLE OLATOBI
Customer Service Representative, Cetified Nursing Assistance
Richmond,TX
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Retail professional with extensive knowledge of fashion industry and current trends. Enjoys helping customers find stylish and affordable clothing and accessories.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Maxim Healthcare
Stafford, TX
05.2017 - Current
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
Customer Service Representative
Modern Healthcare
Houston, TX
03.2013 - 07.2022
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Maintained up-to-date knowledge of product and service changes.
- Promoted available products and services to customers during service, account management and order calls.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Certified Nursing Assistant
Harbor Hospice
Houston, TX
09.2015 - 08.2017
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Customer Service Representative
Epitome Consultancy Services
Katy, TX
12.2014 - 06.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Certified Nursing Assistant
Sugarland Healthcare
Sugarland, TX
02.2012 - 11.2014
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Transported patients between rooms and appointments or testing locations.
Education
Certification
Johns Hopkins University
Baltimore, MD11.2021
Associate of Science - Social Studies Education
COLLEGE oF EDUCATION, IKERE EKITI, NIGERIA
NIGERIA05.2007
High School Diploma -
African Church Grammer School
IRE- OSUN, NIGERIA05.2004
Skills
- Feeding Assistance
- Activities of Daily Living ADL Support
- Blood Sugar Monitoring
- HIPAA Compliance
- Patient Management
- Companionship and emotional support
- Key holder experience
- Administrative support
- Multi-line phone talent
- Training development aptitude
- Retail materials management
- Technical Support
- Money handling abilities
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
- Healthcare Data Security, Privacy, and Compliance
- seizure Training for School Personnel (On Demand)-2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certified Nursing Assistant
Maxim Healthcare
05.2017 - Current
Certified Nursing Assistant
Harbor Hospice
09.2015 - 08.2017
Customer Service Representative
Epitome Consultancy Services
12.2014 - 06.2017
Customer Service Representative
Modern Healthcare
03.2013 - 07.2022
Certified Nursing Assistant
Sugarland Healthcare
02.2012 - 11.2014
Certification
Johns Hopkins University
Associate of Science - Social Studies Education
COLLEGE oF EDUCATION, IKERE EKITI, NIGERIA
High School Diploma -
African Church Grammer School
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