Oleightra Nance
Athens
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Manufacturing Group Leader
Polaris Industries
Huntsville
06.2022 - Current
- Ensured compliance with company policies and procedures as well as local, state and federal regulations.
- Trained new hires on safety protocols, job duties, equipment operations and quality control measures.
- Conducted performance reviews of direct reports providing feedback on their strengths and areas of improvement.
- Assigned work orders, monitored progress and ensured completion by established deadlines.
Lead Sales Associate
Walmart
Dothan
02.2021 - 06.2022
- Collaborated with other departments within the organization to ensure efficient workflow processes.
- Implemented effective marketing strategies across multiple channels.
- Managed inventory levels by placing orders as needed.
- Performed cashier duties when needed during peak times or shortages in personnel.
- Provided excellent customer service by addressing customer inquiries in a timely manner.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
- Identified opportunities for process improvement and recommended changes as needed.
- Developed strategies to increase sales and promote new products.
Delivery Driver
UPS
Enterprise
05.2018 - 02.2021
- Received daily delivery instructions and route assignments from dispatch.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Ensured accurate completion of all paperwork associated with deliveries.
- Verified accuracy of items loaded onto truck against shipping documents.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
Education
Associate of General Studies -
Alabama Southern Community College
Monroeville, AL05-2016
High School Diploma -
Carroll High School
Ozark, AL05-2014
Skills
- Regulatory compliance
- Employee training
- Performance evaluation
- Work order management
- Quality control
- Cross-department collaboration
- Team building
- Problem solving
- Customer service
Timeline
Manufacturing Group Leader
Polaris Industries
06.2022 - Current
Lead Sales Associate
Walmart
02.2021 - 06.2022
Delivery Driver
UPS
05.2018 - 02.2021
Associate of General Studies -
Alabama Southern Community College
High School Diploma -
Carroll High School