Oleksandra Makaida
New York City,NY
Summary
Experienced and dependable hospitality professional with over five years of hostess experience — two years in Ukraine and three in New York City. Recognized for excellent communication skills, professionalism, and a warm, guest-focused attitude. Proficient in managing reservations through platforms like OpenTable and Resy, and skilled at coordinating large-scale events in fast-paced, high-volume environments. Adaptable, calm under pressure, and highly team-oriented. Committed to delivering outstanding service and continually improving skills within the hospitality industry.
Overview
9
9
years of professional experience
Work History
Hostess
The Ned Nomad Hotel
11.2024 - Current
- Warmly welcome and professionally greet guests upon arrival, ensuring a high standard of hospitality.
- Manage and optimize seating arrangements to maintain smooth guest flow and reduce wait times.
- Handle high-volume reservations and guest inquiries via OpenTable and phone with accuracy and efficiency.
- Coordinate with servers, floor managers, and kitchen staff to ensure seamless communication during peak service hours.
- Assist with large group accommodations, VIP guest seating, and special requests, maintaining a calm and organized approach.
- Monitor dining room activity to anticipate guest needs and support a positive and polished guest experience from arrival to departure.
Hostess
T-Squared Social, New York
07.2023 - 10.2024
- Managed guest seating and flow during high-volume events hosting up to 500 guests, ensuring smooth guest experience and minimal wait times
- Handled reservations and guest communication using OpenTable and Resy systems with accuracy and professionalism
- Coordinated large group bookings, corporate events, and private parties, working closely with management and service teams
- Provided a welcoming and attentive first impression, greeting guests and answering inquiries in a fast-paced, high-energy environment
- Supported the execution of special events by assisting with floor planning, check-in logistics, and real-time guest list management
- Collaborated with the security and bar teams to ensure seamless guest entry, smooth crowd control, and adherence to capacity regulations
Hostess
Mollusca NYC
09.2022 - 06.2023
- Managed reservations through OpenTable and Resy, as well as over the phone.
- Greeted and escorted guests with professionalism and warmth.
- Maintained high standards of service during peak hours.
Real Estate Agent — Commercial & Residential
Nova Realty Group
03.2018 - 02.2022
- Represented clients in leasing, buying, and selling both commercial (offices, retail spaces) and residential properties in central Kyiv
- Conducted property showings, coordinated listings, and managed negotiations between landlords and clients
- Provided personalized support throughout each transaction, from first contact to contract signing
- Built long-term relationships with property owners, investors, and developers
- Maintained detailed records and managed all paperwork and contracts independently
Hostess
Catch Seafood Restaurant, Kyiv
02.2016 - 01.2018
- Handled guest check-ins, phone reservations, and seating logistics.
- Ensured smooth guest flow and maintained a professional, friendly atmosphere.
- Provided attentive service while upholding high hospitality standards.
Education
Associate Of Business Administration - Business Management
Taras Shevchenko National University of Kyiv
Kyiv, Ukraine07.2013
Skills
- Guest Relations & Hospitality
- OpenTable / Resy
- High-Volume Reservation Management
- Conflict Resolution & Problem Solving
- Event & Large-Party Coordination
- Social Media Management
- Attention to Detail
- Flexibility
- Strong teamwork and interpersonal skills
Languages
English
Ukrainian
Russian
<Enter your own>
Timeline
Hostess
The Ned Nomad Hotel
11.2024 - Current
Hostess
T-Squared Social, New York
07.2023 - 10.2024
Hostess
Mollusca NYC
09.2022 - 06.2023
Real Estate Agent — Commercial & Residential
Nova Realty Group
03.2018 - 02.2022
Hostess
Catch Seafood Restaurant, Kyiv
02.2016 - 01.2018
Associate Of Business Administration - Business Management
Taras Shevchenko National University of Kyiv