Oleksandra Michaelis
Chicago,IL
Summary
Passionate and results-driven professional with over 5 years of experience in hospitality, sales management, and HR. Proven track record of creating exceptional customer experiences, leading teams, and enhancing operational efficiency. Adept at building positive relationships, managing community engagement, and leveraging social media to drive brand loyalty. Committed to delivering outstanding service and fostering a welcoming environment for residents and prospects.
Overview
9
9
years of professional experience
Work History
Manager of Hospitality
Go Rentals
Phoenix, AZ
06.2023 - Current
- Spearheaded day-to-day operations, ensuring high levels of customer satisfaction and service excellence by consistently delivering exceptional guest experiences and personalized service.
- Implemented sales strategies to drive revenue growth, including optimizing pricing structures, upselling services, and developing promotional campaigns to attract and retain customers.
- Streamlined processes to enhance operational efficiency, improving booking procedures, managing guest requests, and resolving complaints with a solutions-oriented approach.
- Conducted team training and mentoring, fostering a culture of continuous improvement and high standards of service, resulting in increased team performance and guest satisfaction.
- Coordinated with vendors and internal teams to ensure timely and accurate service delivery, maintaining high quality standards and contributing to a seamless guest experience.
- Leveraged social media platforms to engage with customers, promote services, and drive brand loyalty, increasing online visibility and fostering positive customer interactions.
Freelance Social Media Producer, Video Editor
Various Clients
Remote
01.2020 - Current
- Created and managed social media content for various clients, including strategy development, content creation, and scheduling across platforms such as Facebook, Instagram, and Twitter.
- Developed and executed social media campaigns that increased brand visibility, engagement, and follower growth.
- Monitored and analyzed social media performance, utilizing insights to optimize content strategies and drive better results.
- Collaborated with clients to understand their brand voice and target audience, tailoring content to meet specific marketing goals and objectives.
Sales Manager
Magma Air
Phoenix, AZ
08.2022 - 07.2023
- Developed and executed sales strategies that drove revenue growth and enhanced customer engagement.
- Analyzed performance metrics to refine strategies and improve sales processes.
- Collaborated with cross-functional teams to align sales efforts with organizational goals and optimize customer interactions.
HR Manager
Stallions International
Los Angeles, CA
01.2018 - 02.2022
- Led recruitment efforts, ensuring a strong fit between candidates and organizational culture.
- Managed employee relations, resolving conflicts and fostering a positive work environment.
- Implemented performance management systems and provided coaching to support employee development and retention.
- Oversaw payroll administration and ensured compliance with HR policies.
Real Estate Agent
1 Realty
Odessa, Ukraine
03.2015 - 01.2018
- Conducted market research, organized property showings, and facilitated client negotiations.
- Developed and executed marketing campaigns to increase property visibility and client engagement.
Education
MBA - Project Management
Odessa Regional Institute of Public Administration
Odessa, Ukraine01-2020
BBA - Business Management
Odessa Regional Institute of Public Administration
Odessa, Ukraine08-2018
Skills
- Guest Relations Management
- Facility Management
- Front Office Management
- Meeting planning
- Concierge services
- Hotel operations
- Employee Scheduling
- Recruitment and hiring
- Budgeting and financial management
- Staff Training and Development
- Marketing and Promotions
- Guest conflict resolution
- Client Relationship Management
- Guest communication
- Reservation Management
- Hospitality services
- Project Management
- Coaching and Mentoring
- Training delivery
- Strategic Thinking
Languages
English
Full Professional
Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual
Timeline
Manager of Hospitality
Go Rentals
06.2023 - Current
Sales Manager
Magma Air
08.2022 - 07.2023
Freelance Social Media Producer, Video Editor
Various Clients
01.2020 - Current
HR Manager
Stallions International
01.2018 - 02.2022
Real Estate Agent
1 Realty
03.2015 - 01.2018
MBA - Project Management
Odessa Regional Institute of Public Administration
BBA - Business Management
Odessa Regional Institute of Public Administration
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