Olena Lavryk
Customer Service – Restaurant Industry&Sales Manager – Dental Materials/Remote Work Specialist
Chicago,IL
Summary
Dynamic Sales Manager and Customer Service Professional with a proven track record at OSMAdent. Expert in sales negotiations, client relationship management, and customer service excellence. Adept at increasing sales performance and fostering long-term business partnerships.
Fluent in Ukrainian, Russian, and actively improving English (B1/B2 level). Highly organized, detail-oriented, and capable of working in fast-paced environments. Excels in remote work, demonstrating strong time management and self-discipline.
Now seeking a remote position where I can apply my sales, customer service, and communication skills to drive business success.
Overview
9
9
years of professional experience
Work History
Regional Sales Manager
OSMAdent.
02.2017 - 02.2023
OSMAdent, Ukraine (2018 – 2023)
• Increased sales revenue by 30% in the first year by implementing personalized sales strategies.
• Built and maintained long-term client relationships in the dental industry.
• Conducted expert product consultations, leading to a 15% rise in customer satisfaction.
• Developed a deep understanding of market trends and competitor analysis to optimize sales strategies.
Customer Service – Restaurant Industry
SOVA.PRESTO
06.2014 - 11.2017
Provided exceptional customer service in a fast-paced, high-volume restaurant environment.
• Managed orders, handled complaints professionally, and ensured a seamless guest experience.
• Trained 5+ new employees, improving overall service efficiency.
• Adapted quickly to new work environments and demonstrated strong teamwork skills.
Education
Business & Sales Training, Ukraine
(2015/2018/2020/2021)Skills
✔️ Customer Service Excellence
✔️ Sales & Negotiation Strategies
✔️ Fast Learner & Problem-Solver
✔️ Strong Communication & Interpersonal Skills
✔️ Detail-Oriented & Highly Responsible
✔️ Remote Work Skills: Time Management, Self-Motivation, Digital Communication (Zoom, Slack, etc)
✔️ Fluent in Ukrainian & Russian, English (B1/B2, actively improving)
Summary
✅ Proven success in sales & customer service – demonstrated ability to increase revenue & client satisfaction.
✅ Remote-ready professional – skilled in self-management, time efficiency, and digital collaboration.
✅ Multilingual & adaptable – fluent in Ukrainian, Russian, and improving English skills to excel in international roles.
✅ Fast learner & highly motivated – ready to bring 100% dedication to new challenges.
Timeline
Regional Sales Manager
OSMAdent.
02.2017 - 02.2023
Customer Service – Restaurant Industry
SOVA.PRESTO
06.2014 - 11.2017
Business & Sales Training, Ukraine
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