Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

Olenka O'Brien

Miami,FL

Summary

Dynamic hospitality professional with extensive experience at Do & Co, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through personalized interactions and meticulous attention to detail. Skilled in food and beverage pairings, consistently delivering exceptional experiences in high-pressure environments.

Overview

8
8
years of professional experience

Work History

Steward

Bound Yachting
Miami, FL
06.2024 - Current
  • Member of the charter team , collaborating with different yachts and crews
  • Worked effectively in team environments to make the workplace more productive.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Chief Stewardess

Angle of Attack Marine
Miami , FL
02.2024 - Current
  • Chief Stewardess on an 85-foot yacht.
  • Assisted the kitchen team to ensure a high-quality culinary experience for guests and crew.
  • Maintained an inventory of food, beverages, and supplies, ordering additional items as needed.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked effectively in team environments to make the workplace more productive.

SERVER Paddock Formula 1

Do & Co
03.2023 - Current
  • Delivered individualized guest services, ensuring a home-like experience.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously, without compromising service quality.
  • Served food and beverages promptly, with focused attention to customer needs.
  • Worked with the POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by providing personalized VIP services and anticipating guest needs.
  • Collaborated with cross-functional teams to deliver exceptional guest experiences and meet venue goals.

Chief Stewardess

Alan Mruvka
Miami
01.2023 - Current
  • Chief stewardess on a 45-foot yacht.
  • Dedicated to ensuring crew satisfaction, and providing support in all necessary tasks.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Checked food before serving it to customers.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Followed health safety guidelines when preparing and serving food products.

Receptionist

Sexy Fish Miami
Miami, FL
01.2024 - 07.2024
  • Greeted incoming visitors and customers professionally, and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously, under tight deadlines.
  • Cultivated positive relationships with clients through a professional demeanor and excellent interpersonal skills.
  • Kept the reception area clean and neat to give visitors a positive first impression.

Head Hostess

Intimo By Juan Chipoco
03.2022 - 01.2024
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Head hostess

Pisco Y Nazca Gastrobar
04.2019 - 02.2020
  • Organize the salon for the day's operation, allocate tables, receive and serve customers
  • Consistenly ensured the best customer experience.
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.

FOH Assistant Manager

Restaurant Ceviche Avenue
06.2018 - 03.2019
  • Responsible for filling all necessary positions
  • Attend to customers, verify orders, make the report of the day.

Event Planner Assistant

Hotel Golf los incas
01.2017 - 05.2018
  • Help with everything that is necessary to make the event as requested by the client.

Sales Administrator

Advanced Net
11.2016 - 05.2018
  • In charge of the company's sales, verify and complete contracts to be approved by the bank.

Education

Associate of Arts - Psychology

Miami Dade College, Wolfson Campus
Miami, FL
01.2026

Skills

Customer service

  • Conflict resolution
  • Team collaboration
  • Effective communication
  • Positive guest interactions
  • Special Event Management
  • Food and beverage pairings
  • Cool under pressure
  • Strong organizational skills, and attention to detail

  • Customer/Client relations

  • Administrative Support

Hobbies and Interests

  • Family
  • Travel
  • Gym
  • Outdoor Sports
  • Adventures

Languages

  • English
  • Spanish

Timeline

Steward

Bound Yachting
06.2024 - Current

Chief Stewardess

Angle of Attack Marine
02.2024 - Current

Receptionist

Sexy Fish Miami
01.2024 - 07.2024

SERVER Paddock Formula 1

Do & Co
03.2023 - Current

Chief Stewardess

Alan Mruvka
01.2023 - Current

Head Hostess

Intimo By Juan Chipoco
03.2022 - 01.2024

Head hostess

Pisco Y Nazca Gastrobar
04.2019 - 02.2020

FOH Assistant Manager

Restaurant Ceviche Avenue
06.2018 - 03.2019

Event Planner Assistant

Hotel Golf los incas
01.2017 - 05.2018

Sales Administrator

Advanced Net
11.2016 - 05.2018

Associate of Arts - Psychology

Miami Dade College, Wolfson Campus

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