OLEN MARK ABOUMRAD

• Drive delivery of Product Roadmap to migrate functions to new parent company and sunset other portal features.
• Mange relationship with Product Owner, Dev Team, Leadership and Parent company to support migration with minimal impact to the client.
• Delivered results using strong understanding of project management methodology and PMO standards (i.e Agile, DevOps, etc).

• Managed the delivery of 9k devices across sites as part of a strategic cyber-security resilience initiative. Coordinated changes to the RUSH patient portal for appointments, insurance validation, billing, labs and prescriptions. Drive updates to devices used in patient treatment regiments.
• Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs. Provide continuous dashboard and reporting updates to track and communicate progress and risks.

• Liaison between Product and Development to coordinate sprint work and deliver roadmap features.
• Built and established strong partnerships with teams, vendors and contractors. Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
• Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.

• Liaison between business, client, Security/Compliance and IT to ensure communication, understanding and to set expectations.
• Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.Removed impediments and protected team members from interruptions and distractions to maximize productivity.
• Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times
• Drive discussions on options for technical architecture, development planning, and risk mitigation. Use advanced knowledge of application impact on operations functions, feature priority and breadth, strategic vision, and customer needs to help drive product roadmap
• Support and identify areas of expansion for additional improvements. Work with Clients and Sales support.

• Work across the organization to support all client needs including new product development, existing product management, technology roadmap, P&L, etc.
• Work with internal teams to ensure the client roadmap is supported, the delivery lifecycle is tracked, and key performance indicators are at appropriate thresholds. Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
• Lead cross function team to migrate platform functionality to Cloud from On-Prem (Banking, Auto and Mortgage Client Focus).
• Build CMDB for new Cloud supported platform architecture. Manage Service Now and Change management process to implement new solutions and manage risks.
• Review clients' processes and controls against leading practice and industry frameworks, identify gaps in design and execution, and communicate issues and recommendations to engagement leads and client management.
• Manage Treasury Services, Banking Product, and Auto/Mortgage initiatives and support sales opportunities & product roadmap with internal and external customers.

• Maintained long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products and services.
• Manage a team to plan, execute, solution, develop, test and implement new projects. Direct new and existing initiatives and support team in identifying solutions for Banking and Credit portfolios
• Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs. Coordinate with partners to confirm design options and facilitate agreement to implement services.
• Defined workflows and processes in fast-paced, Agile environment and distributed models through whiteboarding and mind-mapping.
• Enhanced efficiency of content flow between developers and transparency of content status through integration of automated workflow pipelines.
• Orchestrated a 15-million-dollar portfolio of 10 large clients. Managed 15 projects concurrently, surpassing delivery timelines by 15% and offering efficiencies and incremental delivery. Reduced department budget by 20% resulting in $1.5 million cost savings.

Convergys/Amdocs/AT&T

· Accountable for leading multiple projects and teams in the identification of services and implementation of modifications to various systems, while handling the financial management and planning of projects at the release-level.

· Direct projects for the implementation of requirements. Manage reporting deliverables including new requests, job scheduling, etc. Document requirements and lead project team meetings and reviews.

· Perform Risk assessment/mitigation and escalations. Support customer growth and sales objectives. Manage process changes, create program schedules for multiple projects, manage timeline, and provide status. Liaison between client, testing, and development team and coordinate delivery of requirements.

· Lead team responsible for the release of new marketing initiatives. Manage risks, assumptions, action items work with the Pioneered a risk assessment framework that identified critical project vulnerabilities, resulting in a 40% reduction in project risks and preventing potential financial losses exceeding $1 million.

Project Manager- Georgia Department of Community Health

· Direct the project responsible for the conversion and implementation of a healthcare benefit administration application) for the state of Georgia. Consult with internal clients to understand goals and objectives and provide options to meet those needs. Lead requirement sessions and documented business needs, create prototypes, use cases, etc. Develop schedules, plan resources, manage software development, and create status updates to track risks, issues, and progress. Support Release management process.

Senior Project Manager - Capital One Auto Finance

· Direct team responsible for the merger and acquisition portfolio and coordinate migrations to roadmap platforms. Review business needs to provide possible options and solutions to meet the client goals Support and manage product changes. Coordinate the release of new products, process, and equipment for clients.

PMO Network Services Project Manager - Verizon

· Manage several strategic initiatives for network services/delivery, dispatch/repair centers, and to ensure fiscal compliance. Support solutions and consult with clients to meet their needs