Olenna Ignacio
Sandston,VA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. I am a Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes out of everything.
Overview
4
4
years of professional experience
Work History
Front of House Employee
Chick Fila A
Richmond , VA
03.2022 - 11.2025
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Replenished supplies and organized food preparation stations to maximize productivity.
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
- Greeted and talked pleasantly with customers to promote positive image for business.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Answered phone inquiries, taking reservations and providing information as needed.
- Maintained cleanliness and organization of the front-of-house area, including the lobby and restrooms.
- Resolved customer complaints in a professional and courteous manner.
- Performed opening and closing duties such as counting money, organizing supplies.
- Tracked inventory levels of necessary supplies such as utensils, straws, napkins.
Retail Sales Lead
The Children Place
Richmond, VA
01.2023 - 01.2025
- Greeted customers to determine wants or needs.
- Handled customer complaints and issues, ensuring satisfaction and maintaining the store's reputation.
- Trained new and existing staff on product knowledge, sales techniques, and customer service standards.
- Handled returns and exchanges according to company policies.
- Addressed customer complaints and resolved conflicts to ensure satisfaction.
- Provided training for new staff members on product features, benefits, advantages.
- Monitored team sales targets and addressed deficiencies.
- Provided support for management by completing assigned tasks in a timely manner.
- Managed a team of sales associates, ensuring high levels of customer service and sales performance.
- Prepared reports on store performance metrics such as sale numbers or average transaction values.
- Placed special orders or called other stores to find desired items.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Answered customer inquiries regarding product features, pricing, and availability.
- Monitored compliance with company policies and procedures, as well as legal regulations.
Education
Associate of Science -
J. Sargeant Reynolds Community College
Richmond, VA05-2028
Skills
- Punctuality and reliability
- Customer service
- Conflict resolution
- Up-selling strategies
- Phone etiquette
- Time management
- Clear communication
- Multitasking and organization
- Problem-solving
- New staff training
- Positive demeanor
Affiliations
- Fashion designing
- giving back to the community
- painting
- traveling
Timeline
Retail Sales Lead
The Children Place
01.2023 - 01.2025
Front of House Employee
Chick Fila A
03.2022 - 11.2025
Associate of Science -
J. Sargeant Reynolds Community College