Olesia Lunina
North Miami Beach,FL
Summary
Skilled Fragrance and Beauty advisor, luxury brands
Passionate about fashion, cosmetics and fragrances, knowledgeable about beauty trends, techniques and products. Ambitious, flexible, performance and goal-driven, strong work ethic. Customer-oriented sales professional with more than 5 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections.
Overview
8
8
years of professional experience
Work History
Fragrances Business Manager
Dillard's, Inc
Fort Lauderdale, FL
08.2022 - 12.2023
- Interacted with customers and vendors with utmost professionalism to solve various problems, gathered many positive reviews for excellent customer service and built strong relationships with customers
- Collaborated and built trust within the company and with customers, meeting and exceeding expectations, organised a successful outsourcing event at several beauty salons
- Drove high performance by developing team members, coaching the team with the product knowledge
- Provided feedback to improve strategies, programs and initiatives, suggested to include premium lines such as Acqua di Parma and Thomas Kosmala for a hospital event , as a result fragrance department made 50k$ for two days of the event, business was up 40% compared to LY
- Passionate about fashion and luxury retail
- Conducted research on current industry trends to identify potential areas for improvement in business operations.
Dior Beauty Advisor
Dillard's, Inc
Baton Rouge, LA
09.2020 - 07.2022
- Highlighted new products by creating displays to enhance luxury brand awareness and amplify engagement.
- Recommended additional products, increased client profits by establishing strong brand representation through face-to-face marketing
- Developed a good clientele
- Created a positive shopping experience for each customer through effective communication skills.
- Offered complementary makeup consultations to individuals to promote key product lines.
- Analyzed market trends, esp in luxury segment, customer requirements and competitive strategy to identify opportunities for increasing customer and business value, got the award Best total business during Dior spring school 2022 for having the best total trend+82% to LY in the region
- Organized and carried out promotional events, set up and tore down event sites and interacted with customers.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty, got the award Best beauty trend during Dior spring school for having the best beauty trend +67% to LY in the region
Front Desk Agent
24North Hotel
Key West, FL
05.2019 - 05.2020
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Supervised daily operations of hotel front desk in absence of manager.
- Facilitated successful front desk operations for high-volume hotel, successfully implemented the new upgrade programme and coached other colleagues how to use it effectively
- Stayed current on local attractions and special events to help guests with entertainment options, offered dining information and helped guests organise local activities to enhance stay
Waiter
Royal Caribbean Cruises Ltd
Miami, FL
01.2016 - 04.2019
- Developed trusting relationships with customers by making personal connections, the best rating among the team during several cruises
- Trained new team members in cash register operation, stock procedures and customer services.
- Ability to communicate with different nationalities, motivate people in a multinational team and reach success as a team
- Built and maintained relationships with peers and upper management to drive team success.
- Increased purchase amounts by cross-selling with similar products.
Education
Master of Arts - Linguistics
Ural State Federal University
Yekaterinburg, Russia06.2010
Bachelor of Arts - Business Management
Ural State Federal University
Yekaterinburg, Russia06.2010
Skills
- Great Communication skills
- Product knowledge
- Exclusive Customer service
- Client relationship management
- Ability to build and develop long-lasting relationships with clients providing the best sevice
- Leadership skills
- Sales promotion
- Initiative
- Passionate, enthusiastic and willing to learn new things and grow
Timeline
Fragrances Business Manager
Dillard's, Inc
08.2022 - 12.2023
Dior Beauty Advisor
Dillard's, Inc
09.2020 - 07.2022
Front Desk Agent
24North Hotel
05.2019 - 05.2020
Waiter
Royal Caribbean Cruises Ltd
01.2016 - 04.2019
Bachelor of Arts - Business Management
Ural State Federal University
Master of Arts - Linguistics
Ural State Federal University