Kristen Warren

• Recognized as top revenue-generating logistics broker.
• Advanced to Business Development Management role.
• Adapted work schedule throughout US Time Zones seamlessly.
• Negotiated favorable terms with carriers, resulting in significant cost savings for the organization without compromising service quality.
• Increased team productivity by leading training sessions on best practices in logistics and supply chain management.
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
• Exceeded revenue goals by leveraging tailored upselling approaches and cultivating strong client relationships.
• Advanced team performance by teaching impactful sales methods to junior staff.
• Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Achieved cost efficiency by negotiating favorable rates.

• Handles freight management and transportation needs for numerous clients.
• Negotiated competitive rates among multiple carriers for diverse loads.
• Analyzed and resolved arising problems, ensuring clients' interests were prioritized.
• Managed logistics for customer shipments by liaising with carriers, shippers, and receivers.
• Coordinated dispatch efforts to provide carriers with required details ensuring smooth logistics execution.
• Maintained 24/7 availability to customers and carriers through office and mobile phone.
• Utilized self-directed research to identify potential clients, resulting in regular client interaction.
• Consistently reassessed customer needs to exceed transportation expectations, outpacing competitors.

• Executed responsibilities for diverse routes focusing on complete balance maintenance and arrangement of payments.
• Enhanced payment setup for accounts through the promise desk system.
• Ensured orderliness by reorganizing faulty arrangements.
• Resolved conflicts utilizing accurate records sourced directly from original creditors.
• Managed high volume of outgoing and incoming call traffic.

Led focus group discussions.

Secured qualified candidates for market research projects.

Evaluated complex datasets using both qualitative and quantitative methods.

Conducted interviews to evaluate potential participants.