Olga Artemenko
Sevierville,TN
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
24
24
years of professional experience
Work History
Patient Registration Representative
UT Medical Center
Knoxville, TN
11.2025 - Current
- Facilitated positive patient experiences by offering compassionate service, anticipating needs, and providing assistance throughout the registration process.
- Experienced with various platforms such as Athena Citrix and PowerChart
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Participated in departmental meetings to discuss areas of improvement, identify solutions for challenges faced, and contribute to ongoing professional development.
- Enhanced patient satisfaction by providing clear communication, answering queries, and addressing concerns in a timely manner.
- Scanned identification and insurance cards.
- Coordinated communication between patients and healthcare providers to facilitate timely appointments and services.
- Responsible for insuring patient satisfaction through a timely check in process
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Assisted with training new hires on best practices for managing various aspects of the registration process including collecting sensitive information, navigating software systems, and maintaining confidentiality.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
ELIGIBILITY/BILLING
Imagine360
Sevierville, TN
08.2022 - 08.2025
- GBAS Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Focused on learning new skills and staying updated with industry changes.
- Monitored account balances, identified discrepancies, and took appropriate action when needed.
- Negotiated payment arrangements with delinquent customers according to company policy.
- Ensured compliance with applicable laws and regulations pertaining to billing practices.
- Performed regular reconciliations of outstanding invoices against monthly statements.
- Analyzed customer accounts to identify discrepancies in billing data.
- Generated invoices and statements for customers in a timely manner.
- Updated existing databases with new entries on a regular basis.
- Utilized Microsoft Excel for various tasks related to data entry work.
- Verified accuracy of data entered by comparing it with source documents.
- Created spreadsheets using formulas, functions and formatting techniques for accurate data analysis results.
PATIENT REGISTRATION
Dignity Health
US
05.2002 - 07.2021
- Work in areas such as Window check in, Patient Registration, Specialty Care, Critical Care, Ambulance Bay, Bed Control, and Financial Counselor.
- Responsible for collecting patient's information and demographics, patients photo ID, Insurance cards, emergency contacts, signatures, inputting all information into MS4 and scanning forms into Cerner.
- Responsible for verification of Insurance eligibility and billing.
- Collecting patient liability and generating a receipt.
- Work closely with Admitting Physicians and other medical staff by activating patient admission orders.
- Activating direct admits and Labor and Delivery patients and faxing to appropriate Insurance companies.
- Following up with Insurance companies for admission Authorization.
- Maintained comprehensive knowledge of hospital policies and procedures pertaining to patient registration, insurance verification, and financial counseling.
- Supported healthcare operations by providing assistance with patient registration, appointment scheduling, insurance verification, and documentation.
- Monitored all incoming documents related to patient registration such as insurance cards, driver's licenses.
- Processed patient registration forms and verified insurance eligibility.
Education
Associate of Applied Science - Respiratory Therapy
Walters State Community College
Morristown, TN12-2028
High School Diploma - Prerequisites for AA Degree
Sierra College
CA08-2025
Program - Software, Programming, Troubleshooting
SATI Institute
CA11-2001
Skills
- Customer service
- Friendly, positive attitude
- Excellent communication
- Dependable and responsible
- Insurance verification
- Medical terminology
- Strong interpersonal skills
- Insurance authorizations and verifications
- Organization and time management
- Payment collection
- Problem-solving abilities
- Detail-oriented
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Patient Registration Representative
UT Medical Center
11.2025 - Current
ELIGIBILITY/BILLING
Imagine360
08.2022 - 08.2025
PATIENT REGISTRATION
Dignity Health
05.2002 - 07.2021
High School Diploma - Prerequisites for AA Degree
Sierra College
Program - Software, Programming, Troubleshooting
SATI Institute
Associate of Applied Science - Respiratory Therapy
Walters State Community College
SUMMARY OF QUALIFICATIONS
Working knowledge of MS Word, Excel, Cerner, MS4, Outlook, Mede Analytics, Teletracking, Firstnet, Powerchart, and Athena Citrix. Friendly, Teamwork, and Reliable. Able to work well with others, Quick learner, Like to learn new tasks, Works well under pressure.