Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olga Ascar

Fort Lauderdale

Summary

Motivated professional skilled in coordinating guest services with a proven track record in conflict resolution and team management. Demonstrates strong organizational abilities and excels in fast-paced environments, ensuring efficient check-in and check-out procedures. Recognized for delivering high-quality customer service while balancing guest satisfaction and business objectives. Effective multitasker with excellent planning and communication skills, contributing to seamless operations in the hospitality industry.

Overview

21
21
years of professional experience

Work History

Quality Assurance Analyst

MARSHALL DERBY
Jasper
02.2021 - 06.2025
  • Assisted in identifying and documenting software defects for timely resolution.
  • Participated in team meetings to discuss testing strategies and improvements.
  • Reviewed requirements documents to ensure clarity and completeness before testing.
  • Communicated regularly with management to discuss quality trends.
  • Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
  • Monitored production environment performance metrics for anomalies that could indicate quality issues.
  • Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
  • Set and achieved product quality objectives while meeting product specifications.
  • Provided support for internal customers by troubleshooting reported issues quickly and accurately.

Cashier

Mobil Gas Station
Jasper
11.2005 - 12.2007
  • Operated cash register to process customer transactions accurately.
  • Assisted customers with fuel purchases and convenience store items.
  • Maintained cleanliness and organization of the checkout area and store shelves.
  • Monitored inventory levels and restocked items as needed throughout shifts.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.

FROND DESK

Days Inn Hotel
Jasper
09.2004 - 10.2005
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Recognized by management for providing exceptional customer service.

Education

Some College (No Degree) - BUISSNESS MANAGMENT

University of Southern Indiana
Evansville, IN

Skills

  • Defect identification
  • Performance monitoring
  • Quality assurance standards
  • Team collaboration
  • Effective communication
  • Critical thinking
  • Attention to detail
  • Time management
  • Customer service
  • Front desk operations
  • Customer relationship management
  • Clerical duties

Timeline

Quality Assurance Analyst

MARSHALL DERBY
02.2021 - 06.2025

Cashier

Mobil Gas Station
11.2005 - 12.2007

FROND DESK

Days Inn Hotel
09.2004 - 10.2005

Some College (No Degree) - BUISSNESS MANAGMENT

University of Southern Indiana

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