Olga Balan
ProLink Health Care Staffing
Tampa,FL
2
Languages
1
Certification
10
years of professional experience
Dynamic recruiter with extensive experience in sales, customer service, and student enrollment, specializing in building strong relationships and qualifying top-tier candidates for healthcare placements. Proven track record of successfully recruiting Registered Nurses, ICU specialists, Med-Surg professionals, and Allied Health experts for 13-week assignments across hospitals in the U.S. and Hawaii. Expertise in candidate outreach, relationship management, client support, and ensuring compliance within the healthcare sector. Committed to delivering exceptional results through strategic engagement and a deep understanding of industry needs.
Work History
Healthcare Recruiter
3 Months- RN & Alliedhealth Healthcare Recruiter for travel work.
- RN Telemetry ,ICU. Med-Surg & Allied Health assignments for hospitals in the US & Hawaii.
- Built a relationship with healthcare professionals for travel career opportunities. Mostly 13 week contracts .
- Established communication and nurtured relationships to facilitate effective placement in temporary healthcare contracts. Sourcing,identify, recruiting & retaining.
- Sourced qualified nurses and allied health professionals through ATS, job boards, and referral networks.
- Screened candidates for licensure, certifications, availability, and specialty fit.
- Coordinated interviews, submitted candidate packets, and managed follow-up with hiring managers.
- Maintained accurate applicant records and pipeline updates within recruiting systems.
- Built strong relationships with clinicians to support engagement, retention, and redeployment.
Telereruiter / Support Services
5 Years 2 Months- Consistently meet or exceed recruitment and call metrics while delivering compassionate service in a nonprofit healthcare setting
- Manage high-volume inbound and outbound calls to recruit blood, platelet, and double red cell donors
- Schedule donation appointments efficiently to maximize donor participation
- Maintained accurate donor records and updated histories in CRM systems to support effective donor management.
- Achieved recruitment and call metrics while providing compassionate service in nonprofit healthcare setting.
- Utilized applicant tracking systems to streamline recruitment processes and improve candidate experience.
- Contacted prospective donors using call scripts to schedule blood donation appointments.
- Updated donor records accurately in CRM systems and maintained call activity logs.
- Resolved donor questions regarding eligibility, donation process, and appointment details.
- Followed compliance guidelines while handling confidential donor information.
- Reinforced donation commitment through persuasive outreach and reminder calls.
Student Enrollment Representative / Sales
1 Year 1 Month- Provided guidance to prospective students regarding professional development and certificate program options to support informed decision-making.
- Coordinated university partnership support across Villanova University, Seton Hall University, and University of South Florida.
- Advised working professionals on program pathways including Lean Six Sigma project management and human resources.
- Managed detailed student records and executed follow-ups to drive enrollment decisions.
- Balanced consultative sales approach with student-focused service delivery.
- Partnered with academic advisors to align student goals with educational pathways supporting academic progression.
- Managed inbound and outbound enrollment conversations, guiding prospective students through program selection and application steps.
- Advised applicants on admission requirements, deadlines, and documentation using CRM and student information systems.
- Coordinated follow-up communications with prospective students to maintain engagement and advance enrollment decisions.
Healthcare Career Admissions Representative
2 Years 2 Months- Conducted admissions interviews and guided students through enrollment and online orientation processes.
- Followed up with students on coursework and career advancement options, fostering academic planning and growth. to maintain academic and career guidance alignment.
- Managed enrollment performance to meet enrollment goals while maintaining compliance and supporting student satisfaction.
- Guided prospective students through admissions process, clarifying program requirements and enhancing understanding..
- Coordinated academic department collaboration to align admissions policies with institutional goals.
- Guided prospective students through admissions process, clarifying program requirements and enrollment steps.
- Evaluated applicant qualifications and documentation to support accurate admissions decisions.
- Managed inbound and outbound outreach to nurture leads and schedule interviews.
- Maintained detailed records in CRM systems, ensuring compliant and organized applicant files.
Customer Service / Student Records Representative
1 Year 5 Months- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Handled high-volume incoming calls, resolving guest concerns to enhance satisfaction
- Handled high-volume incoming calls and resolved guest concerns
- Coordinated with educators, students, and guests to create a positive experience
- Supported admissions and recruitment of future students
- Collaborated with team members to streamline operational processes, improving overall efficiency
- Collaborated with team members to streamline operational processes and improve efficiency.
- Assisted in inventory management, ensuring optimal stock levels and product availability.
- Educated clients on product benefits, promoting informed purchasing decisions.
Education
High School Diploma - Upper secondary education
Associate of Arts - English Education
Cosmetology License - Cosmetology
Skills
Candidate outreach
Relationship management
Talent acquisition
Cold calling
Candidate engagement
Candidate negotiation
Healthcare compliance
Medical terminology
Salesforce
Microsoft Office
Client support
Advising
sales
recruitment
Sales advising
Sales
Basic technical troubleshooting
HIPAA expert
Applicant tracking systems
Candidate screening
Referral networks
Healthcare recruiting
Certification
Cosmetology License
Languages
Spanish
English
Personal Information
- Title: Customer Service / Sales
- Work Permit: Authorized to work in the US for any employer
Timeline
Healthcare Recruiter
ProLink Health Care Staffing
05.2026 - 08.2026Read More
Telereruiter / Support Services
OneBlood
02.2021 - 04.2026Read More
Student Enrollment Representative / Sales
Bisk Education
12.2019 - 01.2021Read More
Healthcare Career Admissions Representative
Ultimate Medical Academy (UMA)
09.2017 - 11.2019Read More
Customer Service / Student Records Representative
Aveda Institute
10.2016 - 03.2018Read More
Saint Anthoney HS
High School Diploma from Upper secondary education
Read More
New Jersey City University
Associate of Arts from English Education
Read More
Capri Institute
Cosmetology License from Cosmetology
Read More