Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Olga Baranov

Brooklyn,NY

Summary

Detail-oriented professional with a proven track record in customer service. Experienced in resolving inquiries and complaints, enhancing client satisfaction, and implementing strategies to improve operational efficiency.

Overview

4
4
years of professional experience

Work History

Cashier Team Lead

ABC Pharmacy
Brooklyn, NY
04.2025 - 09.2025

Implemented strategies to enhance checkout efficiency and reduce wait times for customers.

  • Resolved customer inquiries and complaints, fostering a positive shopping experience.
  • Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
  • Resolved customer inquiries and issues, maintaining high satisfaction levels through effective communication.
  • Assisted customers by answering questions and fulfilling requests.

Customer Service Representative

Tbank
Modcow, Russia
02.2022 - 01.2025
  • Resolved customer inquiries efficiently through phone, email, and chat support.
  • Maintained accurate records of customer interactions in CRM system.
  • Collaborated with team members to streamline service processes and enhance customer satisfaction.
  • Provided product information and troubleshooting assistance to customers effectively.
  • Resolved customer inquiries through effective communication and active listening techniques.

Education

No Degree - HHA

CHCA
The Bronx, NY
02-2026

Associate of Science - Medical Assistant

Wood Tobe Coburn School
Manhattan, NY
10-2004

Associate of Science - Respiratory Care

Saint Johns State College
Palatka
08-2016

Skills

  • Patient care
  • Vital signs monitoring and recording
  • Care plan management
  • Documentation
  • Home safety assessments
  • ADL support
  • Wound care
  • Care plan assessment and implementation

Home care aide (HCA)

Languages

English
Native or Bilingual
Russian
Native or Bilingual

Timeline

Cashier Team Lead

ABC Pharmacy
04.2025 - 09.2025

Customer Service Representative

Tbank
02.2022 - 01.2025

No Degree - HHA

CHCA

Associate of Science - Medical Assistant

Wood Tobe Coburn School

Associate of Science - Respiratory Care

Saint Johns State College
Olga Baranov