Olga Drews
Lakeland,FL
Summary
Process-driven compliance analyst practiced in assessing, tracking and documenting information. Adept at reviewing employee work, company standards and supporting materials .Prepared to offer several years of experience to growth-oriented company. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
IT Specialist
GEICO, Government Employees Insurance
Lakeland, FL
02.2011 - Current
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Contributed to the development of the Spanish Service mobile application
- Implemented the Spanish Sales application
- Managed and oversaw translation of applications, legal documents, and various departments within Smartling
- Assisted in the implementation of new technologies and systems to improve efficiency.
- Investigated system errors to determine root cause of issue and implement solutions accordingly.
- Assessed issues to determine appropriate troubleshooting methods for remediation.
Human Resources Recruiter
GEICO, Government Employees Insurance
Lakeland, FL
02.2011 - Current
- Collaborated with other departments during the onboarding process when necessary.
- Conducted initial phone screens and interviews to assess candidate qualifications.
- Screened resumes and applications to identify suitable candidates for open positions.
- Reviewed candidate applications and conducted phone interviews and screenings.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
Bilingual Auto Bundle Sales Representative
GEICO, Government Employees Insurance
Lakeland, FL
02.2001 - Current
- Offered various policy products and offered advice to prospective clients.
- Assisted prior customers in reinstating their previous policies with us
- Offered renters insurance policies along with expert advice to prospective clients
- Assisted customers in securing their motorcycle policies.
- To provide excellent service and assistance to all my customers.
- Provided professional advice to customers, ensuring a clear understanding of our benefits
Customer Service Representative
GEICO, Government Employees Insurance
Lakeland, FL
02.2001 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
BBA - Accounting And Business Management
Universidad Santo Tomas
Bogota Colombia06-1995
Skills
- Documentation skills
- Due diligence
- Ethical standards
- Internal Auditing
- Compliance understanding
- Activity monitoring
- Policy Enforcement
- Legal Compliance
- Reporting management
Affiliations
I love to volunteer at the SPCA Animal Society
Languages
Spanish
Professional
English
Professional
Accomplishments
- I was the service employee of the month top leader , I also was a recipient of the chairman's' club
Certification
- licensed scrum master
Timeline
IT Specialist
GEICO, Government Employees Insurance
02.2011 - Current
Human Resources Recruiter
GEICO, Government Employees Insurance
02.2011 - Current
Bilingual Auto Bundle Sales Representative
GEICO, Government Employees Insurance
02.2001 - Current
Customer Service Representative
GEICO, Government Employees Insurance
02.2001 - Current
BBA - Accounting And Business Management
Universidad Santo Tomas
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