Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Olga Hernandez

Monahans,TX

Summary

Proven track record in enhancing customer relationships and boosting sales revenue, notably at G & M Welding. A bilingual communicator and dedicated team player, skilled in data entry and problem-solving, adept at prioritizing work to exceed targets. Demonstrated success in leveraging strong customer service and time management skills to achieve results.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Office Assistant

Quell Petroleum Services
07.2022 - Current
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Maintained and updated office records, both digital and physical.
  • Collaborated with various departments to complete assigned tasks.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Input data into spreadsheets and databases.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Insurance Agent

Bankers Life Insurance
08.2008 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Door to Door Sales
  • Educate clients on the importance of Life, Health and Accident needs.
  • Build Clientele relations.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Educate Families and Business owners the importance of planning for the future.
  • Putting your money in a safe place.
  • Illustrating how money works.

Sales Representative

G & M Welding
05.2021 - 07.2022
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Developed and implemented sales strategies to increase profits.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Generated new leads through networking and attending industry events.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Business to Business to promote company products.
  • Made field trips also to meet with customers.
  • Represent company.
  • Negotiate product pricing,
  • Close Sales
  • Increase Revenue.

Education

High School Diploma -

Monahan
Monahans, TX

Skills

  • Customer Service
  • Positive Attitude
  • Time Management
  • Data Entry
  • Verbal Communication
  • Dedicated Team Player
  • Resourceful
  • Event Planning
  • Bilingual
  • Strong Problem Solver
  • Scheduling appointments
  • Professional and mature
  • Prioritizing Work

Certification

  • Licensed Life, Health, and General Lines are up to date
  • TSA Check


Timeline

Office Assistant

Quell Petroleum Services
07.2022 - Current

Sales Representative

G & M Welding
05.2021 - 07.2022

Insurance Agent

Bankers Life Insurance
08.2008 - Current

High School Diploma -

Monahan

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Olga Hernandez