Olga Maley

• Develop and test original recipes; write and edit cookbook manuscripts for clarity and consistency.
• Plan cookbook structure (chapters, meal plans, dietary tags) and standardize measurements and formatting.
• Coordinate food photography, styling, and image selection; ensure print-ready quality.
• Optimize Amazon KDP listings: keywords, categories, title/subtitle, and compelling book descriptions.
• Collaborated with graphic designers to create eye-catching book covers that attract potential readers.
• Set pricing, manage launches, and run promotions (incl. KDP Select when applicable).
• Track sales and reader feedback to iterate on editions, content, and packaging.

• Develop customized training programs to enhance sales techniques and product knowledge, focused on customer service communication, sales conversations, and personal effectiveness for corporate audiences.
  • Coach professionals to handle difficult conversations, clarify customer needs, and move toward practical resolutions.
  • Provide client consulting in real estate sales, managing the full communication cycle from discovery to decision support.
• Evaluate training effectiveness through feedback and assessments to ensure continuous improvement.
• Developed lesson plans, instructional materials and written practice tests for Sales, Customer Service and other training courses by request.

• Designed and delivered training for sales and customer service teams, aligned to corporate standards and service expectations.
• Assessed skill gaps, monitored adherence to standards, and provided targeted coaching to improve communication quality.
• Built scalable learning through multimedia and distance-learning programs to reinforce consistent service behaviors.
• Created and facilitated key programs directly relevant to phone-based client support, including effective Sales by Phone, Online course on active sales and customer communication skills.
• Assessed skill gaps, monitored adherence to standards, and provided targeted coaching to improve communication quality.
• Built scalable learning through multimedia and distance-learning programs to reinforce consistent service behaviors.

• Mentored junior trainers, providing guidance on best practices and instructional strategies.

• Developed and delivered training programs aligned with organizational goals.
• Facilitated workshops to enhance employee skills and knowledge retention.
• Assessed training needs through performance evaluations and feedback sessions.
• Created instructional materials utilizing various multimedia tools for effective learning.
• Managed the full training cycle (needs analysis → content development → delivery → evaluation) for customer-facing skills.
  • Developed training in communication, negotiations, and presentations—emphasizing clarity, professionalism, and customer trust.

• Designed and led internal trainings on customer orientation, team interaction, negotiations, and stress management.
• Developed programs including Customer Orientation in Service Businesses and Telemarketing.
• Monitored training effectiveness, implementing improvements based on participant feedback.
• Developed training programs to meet company objectives.