OLGA MURILLO
Harrison,NJ
Summary
At Walmart, I excelled as an Optician/Optician Technician, streamlining front desk operations and enhancing patient satisfaction through expert frame adjustments and precise prescription evaluations. Exceptional customer service skills, I significantly improved efficiency and accuracy in eyewear dispensing, embodying a proactive approach to patient care and optical solutions.
Overview
6
6
years of professional experience
Work History
Optician/Optician Technician, Receptionist
WALMART
Teterboro, NJ
10.2021 - 02.2025
- Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
- Responded to inquiries from callers seeking information.
- Ensured prompt follow-up with patients regarding order status updates or changes to scheduled appointments.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Recommended specific frames, lenses and lens coatings to suit client needs.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Eye health testing such as, visual acuity, auto refraction, OCT photos, blood pressure testing.
Associate Optician/Receptionist
America's Best Contact and Eyeglasses
Parsippany, NJ
03.2019 - 10.2021
- Increased average transaction value by effectively cross-selling accessories such as lens cleaners, cases, or specialty lenses when appropriate.
- Answered telephone calls to schedule eye exams.
- Assisted customers in selecting frames and lenses based on their prescription needs and personal style preferences.
- Handled patient check-in procedures smoothly while verifying necessary documentation such as insurance cards or referral forms.
Education
Associate of Science - Vision Care Technology
Essex County College
Newark, NJ04-2022
Skills
- Customer service
- Optical measurements
- Insurance verification
- Computer skills
- Repairing glasses
- Optical dispensing
- Frame selection
- Visual acuity testing
- Prescription interpretation
- Frame fitting
- Work order preparation
- Prescription evaluation
- Patient check-in
- Appointment scheduling
- HIPAA compliance
- Strong organization
Languages
English
Spanish
Timeline
Optician/Optician Technician, Receptionist
WALMART
10.2021 - 02.2025
Associate Optician/Receptionist
America's Best Contact and Eyeglasses
03.2019 - 10.2021
Associate of Science - Vision Care Technology
Essex County College