Olga Nieves
Winter Haven,FL
Summary
Skilled in critical thinking and customer service, I excelled at Ezpass NY by effectively managing high-stress situations and resolving customer complaints, enhancing loyalty. As a Police Dispatcher for the NYC Police Department, I coordinated multi-agency responses and maintained professionalism under pressure, showcasing my active listening and data entry skills.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Ezpass NY
Staten Island, NY
12.2019 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Police Dispatcher
NYC Police Department
New York, NY
02.1990 - 08.2017
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Education
No Degree -
New York City College of Technology
Brooklyn, NYHigh School Diploma -
Grover Cleveland HS
Queens, NYSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
Spanish
Limited Working
Timeline
Customer Service Representative
Ezpass NY
12.2019 - 04.2020
Police Dispatcher
NYC Police Department
02.1990 - 08.2017
No Degree -
New York City College of Technology
High School Diploma -
Grover Cleveland HS