Olga Nieves
Winter Haven,FL
Summary
Skilled in critical thinking and customer service, I excelled at Ezpass NY by effectively managing high-stress situations and resolving customer complaints, enhancing loyalty. As a Police Dispatcher for the NYC Police Department, I coordinated multi-agency responses and maintained professionalism under pressure, showcasing my active listening and data entry skills.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Ezpass NY
12.2019 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Police Dispatcher
NYC Police Department
02.1990 - 08.2017
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Education
No Degree -
New York City College of Technology
Brooklyn, NYHigh School Diploma -
Grover Cleveland HS
Queens, NYSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
Spanish
Limited Working
Timeline
Customer Service Representative
Ezpass NY
12.2019 - 04.2020
Police Dispatcher
NYC Police Department
02.1990 - 08.2017
No Degree -
New York City College of Technology
High School Diploma -
Grover Cleveland HS
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